We are a rapidly growing organization in the Manhattan, NYC/Jersey City, NJ area. We are seeking to hire a Senior Client Success Manager to join our team of professionals. The ideal candidate will be responsible for but not limited to the following responsibilities: Job Responsibilities: • Manage a portfolio of clients ensuring they consistently meet/exceed revenue and profit objectives. • Develop and drive a growth-focused account strategy for your book of business in collaboration with sales, marketing, product and other internal collaborators. • Run the business review process with clients and internal collaborators. • Cultivate trusting client relationships at all levels that strengthen and broaden our reach and coverage, demonstrating company’s value and preventing churn. • Proactively partner with relevant internal functional owners to ensure overall performance to client contract, SLAs, and business goals. • Own client communications, while being recognized by the client as a business partner and key point of contact and subject matter expert across all aspects of the company’s solution. • In partnership with client and internal functions, drive account improvement initiatives in the areas of growth, innovation, service, profitability, and cost optimization. • Monitor and analyze client performance including forecasts, trends and KPIs, communicating the relevant impact to internal collaborators. Job Requirements: • 7+ years of relevant business or professional experience in e-commerce or e-commerce cross-border fulfillment. • Bachelor’s Degree in Business, Supply Chain, Marketing, or a related field. MBA or equivalent experience a plus. • Experience working with international fulfillment partners or 3PL providers. • Knowledge of regulations and best practices for shipping consumer electronics globally. • Takes a strategic approach to identifying growth opportunities with a 2–3-year outlook. Can lead planning workshops with Clients to develop the roadmap. • Balances a longer-term strategic vision for the account while managing the daily operations of the business. • Experience in developing a case for prioritization with internal collaborators. • Demonstrated account management subject area, process development, issue resolution, data analysis and driving growth. • Excellent relationship building and influencing skills, with internal and external collaborators. Acts as the client champion internally. • In-depth knowledge of the B2C ecommerce industry within an on-line retailer or brand environment preferred. Cross border experience a plus. • Knowledge of ecommerce user experience standard processes, data and analytics, and ecommerce operations. • Strong ability to analyze business needs and demonstrate success in managing client contracts. • Excellent written and oral communication skills. • Strong ecommerce reporting and analysis skills to drive actionable insights and growth recommendations. • Knowledge of and ability to learn online project management and issue tracking tools, reporting, and other workflow management systems. • Demonstrated ability to thrive in a fast-paced environment and act with a sense of urgency in client issue resolution. • A desire to keep informed of the latest trends and changes in the international and global ecommerce industry as well as the client’s industry vertical.