Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Revolve, Luisa via Roma, Benefit Cosmetics, Kendra Scott, Lucky Brand Jeans, and Johnny Was can access tens of millions of shoppers, offering them a best-in-class checkout. And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today! Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months. Support Engineers are critical contributors to our customers’ success. Your technical, communication, and problem-solving skills will maintain Bolt’s reputation across the industry for world-class customer service. You will also be a relentless advocate for our customers by providing insight and perspective to influence improvements within our product and across the organization. This role presents opportunities for people looking to hone their technical skills for opportunities in engineering (core engineering, integration, quality) or wanting to build their communications skills for customer-facing roles (technical account manager, sales engineer, implementation manager, success manager, or similar) This is a fully remote position ideally based in the West Coast of the United States or Canada. Candidates from outside of the Pacific Time Zone we will ask to be flexible to provide coverage when necessary. Key Responsibilities • Analyze and resolve challenging technical issues on the Bolt network, our partner eCommerce platforms, and other integrations. • Use your ability to read and write code to reproduce issues, identify issues in source code, develop tooling, and provide meaningful feedback to our core engineering teams. • Help developers understand how Bolt, its API, and the various technical use cases of the platform function. • Creates and curates Knowledge Articles documenting steps that enable L1/L2 teams to perform job functions. • Partner cross-functionally with our various engineering teams while resolving our most complex technical issues. • Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other integrations. • Consistently delivers constructive feedback to peers to strengthen relationships while motivating and uniting the team to achieve common goals. • Engage Implementation Managers, Account Managers, and/or Account Executives (AE) to escalate recurring customer challenges, product issues, and manage service expectations for both the client and internal personnel. • Be the relentless voice for the customer by communicating customer feedback and advocating for their interests within Bolt. Requirements • You consider yourself a “technical” person • At least 2 years of programming experience - preferably JavaScript or Python • Expertise in HTML, JavaScript, CSS, SQL, PHP • Experience with shell commands • Excellent communication skills, written and verbal • Analytical and problem-solving skills • Undergraduate degree in Computer Science or equivalent experience in technical roles • Experience using (or building) APIs and/or integrating software solutions Differentiators • Experience with customer-facing, quality assurance, core engineering, or DevOps-type roles • Technical experience with one or more eCommerce platforms (Magento, BigCommerce, Salesforce Commerce Cloud, WooCommerce, Shopify) • Experience with logging and debugging tools (e.g., Datadog, Bugsnag, ElasticSearch, etc.) Estimated Compensation For This Role • Flat monthly fee: $8,750 - $9,167/month (all-in, no benefits) • Full-time conversion includes RSUs and benefits Benefits Upon Successful Conversion To Full Time Employee • Comprehensive health coverage: Medical, dental and vision • Remote-first workplace • Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off! • Paid parental leave • Competitive Pay • Retirement plans • Virtual and in-person team & company events In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and related conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).