A global information business are recruiting a newly created SVP Retail. An exciting opportunity for a strong retailer from a sales , marketing or transformation background. Client Details A media and information organisation with a strong direct to consumer proposition. Description Strategic Leadership • Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct-to-consumer pathways. • Identify and capitalize on new growth opportunities in retail markets Operational Excellence • Optimise the retail end to end customer journey devising and implementing go to market readiness in a largely untapped space. • Implement standardised processes to ensure consistent customer experience including category management and key word allocation - driving the discoverability of content for the consumer. • Develop and monitor key performance indicators for retail Team Leadership • Build, develop, and lead high-performing retail operations teams • Establish clear performance expectations and accountability measures • Foster a culture of innovation, collaboration, and customer-centricity • Provide mentorship and professional development opportunities for team members Financial Management • Oversee retail P&L responsibility including revenue growth, cost management, and profitability • Work closely with Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin. Customer Experience • Design and implement customer experience strategies that drive loyalty and repeat business • Utilise customer feedback and market research to continuously improve retail offerings • Ensure seamless integration between physical and digital retail experiences • Develop innovative approaches to enhance customer engagement and satisfaction Profile • Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets. • Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth. • Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value. • Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience. • Leadership & Team Building: Demonstrated ability to build, inspire, and lead high-performing cross-functional teams. • Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics. • Customer-Centric Mindset: Holds exceptionally high standards, with a luxury-brand level of attention to detail and customer experience. • Feedback-Driven: Actively seeks and integrates feedback to improve outcomes and team performance. • Innovative & Strategic: A forward-thinking strategist who brings fresh ideas and challenges conventional norms. • Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation. • Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high-growth environments undergoing transformation. Job Offer Competitive package Opportunity to innovate and lead change in a dynamic market segment. Desired Skills and Experience • Proven track record in developing successful retail strategies and driving growth • Comprehensive understanding of e-commerce platforms and digital technologies • Demonstratable strategic long-term planning, able to execute results from a standing start. • Excellent communication skills - communicating clearly and with authenticity at all levels. • A flexible and agile mentality able to quickly adapt and respond to changing work pressures and prioritises • Highly effective influencing skills, able to drive meaningful change. • Innovative mindset and creativity, to problem solve effectively. • Strong business acumen and commercial understanding; an analytical thinker with ability to work with wide range of internal and external financial data • Decisive and able to work at pace. • Demonstrated ability to drive operational excellence and financial performance • Proven leadership and mentorship capability, experience running high performing global teams. Fostering a culture of confidence and trust across department