Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Fellow is a company dedicated to helping people brew exceptional coffee at home, focusing on innovation and community. They are seeking a Systems Integration Manager to streamline system connections and optimize workflows across their operations, utilizing automation and AI tools to enhance efficiency. Responsibilities: • Own and manage system integrations across ERP (NetSuite), Ecommerce (Shopify), 3PLs, SPS Commerce, Zendesk, Aftership, and Amazon portals. • Be the super-user and champion of middleware tools (e.g. Celigo, Zapier, SPS), troubleshoot integration failures, monitor dashboards and logs, and escalate as needed. • Identify process improvement opportunities and proactively suggest, and ultimately implement, new software to make processes more efficient and effective. • Conduct and support EDI setup, testing, and monitoring (850, 856, 810, etc.); validate document accuracy and resolve integration errors. • Collaborate with internal teams (Sales, Ops, NetSuite) and external partners on account setup, item mapping, workflow improvements, and EDI onboarding. • Manage SKU creation and maintenance across all systems (NetSuite, Shopify, SPS, 3PLs, and Amazon), ensuring data consistency and proper mapping. • Participate in system integration and QC meetings with internal and external stakeholders to align on cross-functional workflows and address ongoing issues. • Ensure alignment across Sales, Ops, Engineering, and 3PLs to streamline data flow and improve order-to-cash efficiency. • Analyze system performance and integration data to identify trends, root causes, and actionable improvements. • Manage integration setup with new partners, reviewing agreements prior to signature, mapping SKUs, testing, and ensuring compliance with agreements. • Investigate chargebacks, collaborate with 3PLs or SPS for resolution or escalation and identify and implement process improvements to reduce future issues. • Provide regular reporting on fulfillment accuracy, SLAs, chargebacks, and logistics KPIs. • Use operational data to monitor performance, uncover fulfillment issues, and recommend improvements to prevent delays and improve customer experience. Qualifications: Required: • 4–5+ years of experience in EDI, systems integration, retail logistics, 3PL management, or order management within a consumer products or ecommerce environment. • Strong working knowledge of NetSuite, SPS Commerce, EDI standards (850, 856, 810, etc.), Shopify, and 3PL systems. • Experience managing SKU creation and maintenance across multiple systems (NetSuite, Shopify, SPS, Amazon, 3PLs). • Acts as a subject matter expert for EDI, order fulfillment, and integration workflows; able to create and maintain internal documentation. • Proven success in interpreting and applying retailer routing guides, managing compliance across platforms and logistics partners. • Skilled in analyzing operational and system data to improve fulfillment accuracy, reduce chargebacks, and optimize 3PL performance. • Comfortable operating independently, making decisions, and troubleshooting complex system issues in a fast-paced, evolving environment. • Strong attention to detail, organizational skills, and problem-solving ability with excellent task prioritization. • Excellent written and verbal communication skills; able to collaborate cross-functionally with Sales, Ops and external partners. Preferred: • Familiarity with international trade (i.e., incoterms, certificates of origin, etc.) Company: Fellow specializes in product design and brings ideas from sketchbook to a kitchen table. Founded in 2013, the company is headquartered in San Francisco, California, USA, with a team of 51-200 employees. The company is currently Growth Stage. Fellow has a track record of offering H1B sponsorships.