Our client, an American retailer that owns and operates four well-known apparel brands, is hiring a Program Manager to join their team that supports eCommerce and loyalty digital projects. As a Program Manager on this team, you would lead complex loyalty program projects for e-commerce and mobile applications. The ideal candidate would have a strong background in retail, e-commerce, or loyalty program management, with a track record of successfully delivering large-scale projects across various cross-functional teams and stakeholder expectations. Experience and Requirements: • Proven experience as a Technical Program Manager (TPM) leading complex technical projects from conception to completion • Strong background in Technical Program Management with a track record of successfully delivering large-scale projects • Exceptional leadership abilities with experience managing cross-functional teams and stakeholder expectations • Skilled in developing detailed project plans including scope, objectives, timelines, milestones, and resource allocation • Expertise in risk management, including identifying, assessing, and mitigating project risks • Proficient in resource coordination and efficient allocation, ensuring well-supported project teams • Experience in overseeing project quality standards through rigorous testing and validation processes • Demonstrated ability to drive continuous improvement in project management processes, tools, and methodologies • Experienced in generating and maintaining project forecasts in PM systems, including monitoring actualization and analyzing resource needs • Expertise in vendor management and selection • Ability to facilitate quarterly planning processes and coordinate various teams for strategic task planning and dependency management • Proficient in using tools like JIRA and Smartsheet to streamline planning and execution • Strong advocate for agile principles with experience promoting and advancing agile methodologies • Skilled in managing and resolving impediments, with effective status reporting at multiple levels • Ability to facilitate cross-team collaboration and communication to mitigate dependencies and promote continuous integration and delivery • Experience ensuring alignment and synchronization of multiple agile teams towards common program goals