Responsibilities About us The authenticity of TikTok has created a new way for brands and merchants to meaningfully connect with creators and the community. Through an innovative e-commerce platform that helps shoppers discover and purchase products within the app, TikTok E-commerce enhances promotion and sales for merchants and brands with an entertaining user experience. We are committed to supporting local merchants and creators through our safe and trusted shopping platform. Why Join Us Are you passionate about revolutionising the e-commerce experience? Do you thrive in dynamic environments where creativity meets strategy? Join our Partner Operations Team as we shape the future of discovery commerce. The Partner Operations Team is in charge of managing TikTok Shop Partners - agencies who service Sellers and Creators on TikTok Shop - and responsible for partners' performance. Responsibilities - Oversee the daily operations and management of UK TikTok Shop (TTS) agencies, building and maintaining strong partnerships with key agencies to drive sustainable growth. - Identify, onboard and manage e-commerce agencies; design operational strategies to effectively drive creator/merchant acquisition, activation and GMV growth, while optimising overall ecosystem structure. - Provide structured education and enablement to agencies, including training programmes, community management guidance and consultancy on platform tools and policies, to support their long-term success. - Collaborate closely with cross-functional teams (industry, product, policy, training etc.) to deliver comprehensive support that accelerates agency growth. - Keep a pulse on the UK e-commerce landscape and live commerce trends, with a solid understanding of agency operations and industry best practices. Qualifications Minimum Qualifications: - Bachelors Degree or above in a related field. -Understanding of the TTS agency ecosystem and business models; experience in e-commerce service providers, agencies or creator operations is a strong plus. - Proven track record in partnership development and account management, with the ability to build and maintain trusted relationships. - Highly data-driven with strong analytical skills, comfortable using insights and metrics to inform decisions. - Strong cross-functional collaborator, able to influence and align stakeholders to achieve shared goals. Preferred Qualifications: - A proactive self-starter and fast learner who thrives in fast-paced, dynamic environments. - Excellent communication and interpersonal skills, with the ability to engage diverse audiences. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.