Are you organised, detailed, and passionate about delivering great customer service? At Charles Trent, we're looking for a proactive Warranty & Returns Administrator to join our Ecommerce team. In this crucial role, you’ll take ownership of the returns process, working closely with customers and internal teams to ensure a smooth and efficient resolution. If you thrive in a fast-paced environment and enjoy problem-solving, this could be the perfect opportunity for you. This is a varied and hands-on role where you'll handle customer enquiries relating to returns via phone, email, and eBay. You’ll manage your own cases, liaise with our warehouse and technical teams, and play a key part in enhancing the customer experience by identifying trends and opportunities for improvement.What You’ll Do • Take full ownership of product returns – logging, investigating, and resolving cases • Manage customer relationships and ensure timely, effective communication • Handle eBay and email-based enquiries professionally and promptly • Work closely with the Warehouse and Technical teams to identify trends and recurring issues • Negotiate and process refunds and source replacement parts • Track and manage backorders, shipping issues, and other day-to-day concerns • Maintain detailed and accurate administrative records • Relay updates and coordinate with other departments to ensure seamless service delivery What You'll Bring • Experience in a high-volume ecommerce returns role (essential) • Excellent customer service and communication skills • Strong administrative skills and a keen eye for detail • Confident using Excel and navigating warehouse systems (preferable) • Knowledge of eBay systems and automotive parts/mechanics (desirable) • A calm, can-do attitude with strong listening and problem-solving abilities • Able to work independently and adapt to changing priorities What's In It For You • Discounted petrol & staff discount on parts • Health Cash Plan, Critical Illness Cover, and Death in Service (after probation) • Additional holiday after 3 years’ service • Increased pension contributions after 5 years • Family Day and Community Volunteer Day • Be part of a growing business that values collaboration, ownership, and customer focus At Charles Trent, we’re committed to creating a positive and collaborative work environment. If you’re ready to take ownership of your role and help us provide a trusted and efficient returns service, we’d love to hear from you. Apply today and be part of our exciting journey!