We are currently looking for a Web Support Specialist to join our team! About Evergreen Enterprises Evergreen Enterprises is a leading manufacturer of one of the world’s largest selections of home and garden décor. We are a progressive learning organization that celebrates individuality and connection—and we create products that help people express who they are and build meaningful relationships. We’re looking for a curious, creative, and tech-savvy entry-level associate to join our growing digital team. In this role, you’ll work across e-commerce, digital marketing, and customer experience to support the ongoing success of our B2B and D2C websites, sales tools, and other platforms. What You’ll Do E-Commerce & Website Management • Manage daily operations on our B2B and D2C websites (Shopify), including product listings, categories, and promotional content • Optimize onsite experience by maintaining collections, site search, and merchandising elements • Assist with QA testing, bug reporting, and implementation of new features in partnership with IT and vendor teams • Monitor site KPIs, search performance, and conversion trends to support data-driven decisions Customer Enablement & Support • Onboard new internal and external users to our B2B site, sales app, and marketing platforms; manage account setup, troubleshooting, and access updates • Serve as the first line of support for customers and internal users with platform-related questions or technical issues • Track customer feedback and recurring issues, helping inform the digital roadmap and enhance overall user satisfaction Digital Marketing & Content Creation • Support execution of email, paid ad, and social media campaigns in collaboration with the marketing team (experience with HubSpot is a plus) • Use Photoshop, Canva and design tools to assist with creative assets for web and campaigns • Upload, organize, and manage content across platforms, ensuring consistency and quality Cross-Functional Collaboration & Growth Projects • Leverage Generative AI tools to automate routine tasks, enhance content creation, and optimize website performance through smarter, faster merchandising and user experience improvements. • Work closely with sales, customer service, and marketing teams to drive digital engagement and revenue • Maintain marketing calendars and contribute to project planning and execution What You Bring • 1–3 years of experience in e-commerce, digital marketing, or a related field • Bachelor's degree in Marketing, Business, Communications, or related area—or equivalent experience • Hands-on experience with Shopify and content management systems • Working knowledge of Photoshop (or similar), and a creative eye for digital design • Familiarity with HubSpot, email marketing tools, and social media management platforms • Experience HTML/CSS for light troubleshooting and content formatting • Familiarity with project/task management tools like Asana for tracking work • Interest or experience in using Generative AI for content creation or workflow enhancements • Excellent communication and customer service skills—written, verbal, and on-camera • Comfortable with Microsoft 365 (Excel, Word, Outlook, PowerBI) • Strong organization, time management, and follow-up skills • A team player with a proactive mindset and a desire to grow