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Director, Customer Service & AI Transformation

Confidential Employer
Hybrid
Posted 04/11/2025
$160k per year

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Join Confidential Employer as a Director, Customer Service & AI Transformation

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Job Details

Salary
$160k per year
Country
United States
Location
Hybrid | California
Type
Full-time
Experience
Director
Visa
Unknown

Job Summary

This role is for a Director, Customer Service & AI Transformation, focusing on e-commerce. Key tasks include leading AI-driven customer service initiatives, managing a high-growth team, and systemizing operational processes. Requires 10+ years of experience, 5+ in e-commerce, and AI expertise. Compensation is up to $160K annually.

Job Description

Join Confidential Employer as a Director, Customer Service & AI Transformation and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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