Change is brewing, and we are at the heart of it!We are an award-winning B-Corp coffee company with a difference—a social enterprise supporting people out of homelessness through our amazing coffee. Since our humble beginnings, Change Please has grown rapidly, with millions of coffees sold, new sites launched, and inspiring partnerships forged.What hasn’t changed is our purpose: we serve great tasting coffee, and 100% of our profits go towards supporting individuals experiencing homelessness with training, employment, and holistic support. From housing and finances to therapy and beyond, we’re committed to real, lasting change.We’re a supportive and inclusive employer, actively welcoming applications from people of all backgrounds—especially those currently underrepresented in our organisation, including people from BAME backgrounds, LGBTQ+ communities, disabled people, and all genders.Job OverviewAs our Ecommerce Manager, you will take the lead in shaping and delivering our digital commerce strategy. You will be responsible for overseeing all aspects of our online store—from improving the customer journey to driving sales and increasing conversion rates.This is a strategic and hands-on role that involves close collaboration with marketing, operations, and technology teams to grow our online presence and revenue while delivering a best-in-class customer experience that reflects our mission and values.Key ResponsibilitiesStrategic Planning & Implementation • Develop and execute a comprehensive e-commerce strategy that aligns with our broader business objectives. • Set performance goals, KPIs, and growth targets to drive revenue and enhance user experience.Website Management • Oversee daily operations of the online store including performance, UX, content updates, and technical functionality. • Ensure product listings, images, and information are accurate and engaging.Sales & Marketing • Collaborate with the marketing team to drive traffic and conversions via SEO, email campaigns, paid media, affiliate programs, and social platforms. • Develop and test promotional strategies that increase customer acquisition and retention.Customer Experience • Lead efforts to ensure a seamless and positive customer journey, from landing page to post-purchase. • Monitor customer feedback and implement enhancements to improve satisfaction and loyalty.Data Analysis & Optimization • Analyse e-commerce performance using tools like Google Analytics and heatmaps. • Leverage insights to optimize user experience, checkout flows, and overall site effectiveness.Team Management • Manage and mentor a small eCommerce team, ensuring roles and responsibilities are clear and aligned with company objectives. • Support ongoing training and professional development.Cross-Functional Collaboration • Work closely with internal teams including marketing, web development, customer service, and logistics. • Align digital activity with offline campaigns and in-store promotions.Technology & Platforms • Stay informed on the latest trends in eCommerce technology and platforms. • Make recommendations for tools or integrations that enhance efficiency and performance.Process Optimisation • Streamline workflows for order fulfilment, returns, payment processing, and customer communication. • Ensure operational excellence and scalability.Security & Compliance • Safeguard the online platform’s integrity and protect customer data in line with GDPR and other relevant standards.Skills & Experience • Minimum 3 years of experience in an eCommerce management or similar digital commerce role. • Proven track record of growing online sales and improving website conversion rates. • Strong leadership and team management capabilities. • Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce). • Solid understanding of digital marketing channels including SEO, PPC, email marketing, and social media. • Excellent analytical skills with the ability to translate data into actionable insights. • Understanding of UX/UI design principles and web development best practices. • Strong communication and project management skills. • Creative mindset with strong problem-solving capabilities. • Passion for purpose-driven business is a big plus!Notes • This role is based in London • Occasional travel may be required for events, site visits, or collaboration with partners. • Flexible working hours may be needed to support campaign launches or other business needs.Benefits: • 4 weeks of "Working from Anywhere" (WFA) per year, offering flexibility to work remotely from any location. • Professional Development Opportunities: Support for training and career advancement. • 25 days of annual leave plus public holidays • Employee Assistance Program