DescriptionMaxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces.We are seeking a new member to add to our Development team. Are you ready to be a part of something amazing?We are seeking an experienced and data-driven UX Analyst to join our team, focusing specifically on optimizing the user experience of our e-commerce websites. In this role, you will be instrumental in understanding user behavior, identifying pain points, and advocating for enhancements that drive customer satisfaction, conversion, and loyalty. You'll leverage a variety of research methods and tools to translate insights into actionable recommendations, directly impacting our online business success.Responsibilities • Journey Mapping & Analysis: Utilize journey mapping tools (e.g., FullStory, Hotjar, or Contentsquare) to visualize and analyze user flows, identify friction points, and uncover opportunities for improvement across the e-commerce customer lifecycle.? • Usability Testing & Interviews: Plan, conduct, and analyze qualitative research, including usability testing and user interviews, to gather direct feedback on website functionality, content, and overall user experience.? • Insight Generation: Synthesize qualitative and quantitative data to uncover deep user insights, identify trends, and formulate clear, actionable recommendations for UX improvements.? • Reporting & Presentation: Clearly communicate research findings, insights, and recommendations to stakeholders across the organization through compelling presentations and reports.? • A/B Testing & Optimization: Collaborate with product and development teams to design and implement A/B tests based on UX insights, continuously iterating and optimizing website performance.? • Problem Solving: Proactively identify user experience issues and propose innovative solutions that align with business goals and user needs.? • Advocate for the User: Be the voice of the user within the organization, championing user-centered design principles and best practices.?Requirements • 2+ years of experience as a UX Analyst or similar role, with a strong focus on e-commerce websites.? • Proven expertise in using journey mapping and session replay tools (e.g., FullStory, Hotjar, or Contentsquare) to analyze user behavior.? • Demonstrated experience in planning, conducting, and analyzing qualitative research methods, including usability testing and user interviews.? • Strong analytical skills with the ability to translate complex data into clear, actionable insights.? • Excellent communication and presentation skills, with the ability to articulate findings to both technical and non-technical audiences.? • A user-centered mindset with a passion for creating intuitive and effective digital experiences.? • Familiarity with UX design principles and best practices.?Nice-to-Haves:? • Experience with Google Analytics or other web analytics platforms for identifying trends and validating qualitative findings.? • Previous experience working collaboratively with marketing and development teams to implement UX improvements.? • Understanding of e-commerce KPIs and their relationship to user experience. • Familiarity with A/B testing methodologies and tools.?Benefits • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Life insurance • Vision insurance • Paid time off • Professional development assistanceAbility to Commute: Daniel Island, SC 29492 (Required)