Centralised Support Inbox

• Unify all customer interactions across email, live chat, SMS, phone, and social
  
• Manage everything in one place with rich customer data at your fingertips
  
• Fully integrated with Shopify, BigCommerce, WooCommerce, Magento & more
  
  

AI-Powered Automation

• Gorgias AI Agent resolves up to 60% of customer support tickets automatically
  
• Sentiment and intent detection to prioritise and route queries intelligently
  
• Pre-built macros, rules, and flows to reduce manual handling

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“Customers can self-serve for 60% of interactions, which means our team can focus on what actually needs a human touch.”
_{— Molly Wallace Kerrigan, VP Marketing}

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Revenue-Driven Support

• Convert chat and email interactions into upsells
  
• Offer personalised discount codes and promotions in real-time
  
• 2.5x boost in conversions from support-led shopping journeys
  
  

Advanced Analytics

• Real-time dashboards and live stats for performance tracking
  
• Revenue attribution tied to support touchpoints
  
• Satisfaction surveys, SLA tracking, and CSAT benchmarks
  
  

100+ Integrations

• Seamless plug-ins for tools like Klaviyo, Recharge, Loop Returns, Yotpo
  
• Edit orders, access live inventory, and handle refunds without leaving Gorgias
  
• Build custom workflows with open APIs
  
  

“AI Agent is perfect for meeting the expectations of modern consumers—fast, relevant, and accurate.”
_{— Sindi Melgar, Customer Service Manager}

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Multi-store & Multi-language Support

• Manage multiple storefronts from one shared workspace
  
• Customisable views, permissions, and localised templates
  
  

Built for DTC Scale

• Built-in tools for peak periods like BFCM
  
• Early access to AI Shopping Assistant and proactive campaign tools
  
• Proven to reduce bounce rates by 37% with real-time shopper engagement
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“Gorgias lets us handle hundreds of support tickets a day without breaking a sweat — and the best part? It drives real revenue.”
_{— Mia Chapa, Director of Customer Experience}

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Trust & Support

• 4.6 ⭐ on G2 | 4.3 ⭐ Shopify App Store
  
• GDPR-compliant with advanced security features
  
• Dedicated onboarding, help centre, webinars, and Gorgias Academy
• Agency and tech partner ecosystem for scale and customisation