Are you ready to take your career to the next level in the dynamic world of eCommerce? We are seeking a passionate and results-driven eCommerce National Account Manager to join our team in London and play a vital role in the digital evolution of our B2C Health & Wellness brands. At the forefront of our ambition to rapidly expand our digital-first brands, including our renowned human and animal biotic portfolios under the Bio-Kult and Protexin names, this position will be instrumental in driving sales growth for one of our largest customers. As part of our commitment to enhancing our internal digital capabilities in alignment with our 2030 vision, you will have the opportunity to shape the future of our eCommerce strategy and make a significant impact in the health and wellness sector. Responsibilities • Responsible for managing and scaling our amazon business • In eCommerce implement strategies to increase product ranking and organic visibility of our products • Monitor product sales performance, reviews and ranking and course correct in year plans as required • Stay updated with amazon & other marketplace procedures and policies • Manage brand protection efforts alongside Head of eCommerce • Responsible for forecasting and P&Ls for each account (amazon, D2C and future new business) • Managing monthly, quarterly and yearly accruals and staying on target for internal gross sales and gross margin KPI delivery • Introduce test and learn opportunities into the plan to out-perform targets • Responsible for any WAVE initiatives required for direct-to-consumer growth • Active collaboration with global & local commercial and brand teams In this role you will • Amazon Business Ownership: Directly manage and scale the Amazon business (1P or 3P), including day-to-day operations, campaign planning, retail readiness, and supply chain coordination. • Own the Amazon P&L: Full accountability for sales, margin, product mix, pricing, promotions, and inventory management across Amazon, DTC, and other marketplaces. • Organic Growth & Algorithm Optimization: Work with digital shelf, retail media and external partners to develop and implement strategies to improve organic ranking, click-through rate, and conversion by leveraging best practices in content, reviews, and pricing dynamics. • Forecasting, Accruals & Financial Reporting: Lead forecast accuracy, manage accruals, and deliver against gross sales and margin targets. Align performance to financial KPIs across all digital channels. • Performance Monitoring & Iteration: Track and analyse sales, traffic, reviews, and competitor performance. Use insights to optimize product listings, pricing, content, and promotional levers. • Commercial & Annual Planning: Collaborate with brand, Retail media, and sales teams to align eCommerce activities with the wider business calendar, launches, and strategic priorities. • Brand Protection & Retail Hygiene: Partner with legal and brand teams to enforce MAP, control 3P sellers, and maintain brand consistency across platforms. • Test & Learn Acceleration: Introduce A/B testing, pilot programs, and agile initiatives to drive incremental growth and uncover new demand drivers. • Cross-functional Leadership & Collaboration: Actively partner with, digital shelf and retail media teams to ensure consistent execution and channel integration. • Marketplace & DTC Expansion: Identify and evaluate new platform opportunities (e.g., new geographies, emerging marketplaces, DTC platforms) to drive business development and reach. Skills and Competencies: • Excellent knowledge of amazon and eCommerce marketplace platform algorithms and ranking strategies. • Excellent analytical skills to interpret traffic, conversion, and sales data. • Ability to work in a team and with own initiative. • Excellent presentation and communication skills. • Demonstrable ability to self-motivate and manage multiple priorities. • Strong attention to detail. • Strong computer proficiency in Microsoft Word, Excel and Power Point. • Proficient in Google Suite Vendor Central & Seller Central. Our Offer: • Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models • Room for innovative thinking and growth with the possibility to manage your own career path. • A company culture which promotes continuous learning and diversity. • Excellent career opportunities in a world leading nutrition company. ADM Protexin LTD manufacture innovative, research based live bacteria products of the highest quality for the veterinary, human, agriculture and equine healthcare markets. With head office, manufacturing and distribution facilities based in Somerset, ADM Protexin distribute to over 90 countries worldwide. Learn more at www.protexin.com