Job Summary Assistant The E-commerce & IT Operations Manager will support the E-commerce & IT Operations Manager in overseeing day-to-day e-commerce platform activities and IT operations. This role requires strong organizational skills, attention to detail, and the ability to coordinate between various teams to ensure smooth business operations, timely problem-solving, and continuous improvement of systems and processes. Key Responsibilities • Assist in managing the daily operations of the e-commerce platform, including product listings, inventory updates, and order processing. • Support IT operations including troubleshooting, system monitoring, and coordinating maintenance activities. • Collaborate with marketing, logistics, customer service, and IT teams to ensure seamless operational workflows. • Help monitor website performance and analytics to identify areas for improvement. • Assist with vendor and third-party service provider communications and management. • Maintain accurate documentation of processes, technical issues, and resolutions. • Assist with system upgrades, testing new software or features, and training end-users. • Support inventory control and stock reconciliation processes. • Prepare reports and presentations for management on operational metrics and IT performance. • Help enforce data security and compliance policies. Qualifications & Skills • Bachelor’s degree in, Information Technology or related field preferred. • 1-3 years experience in e-commerce operations, IT support, or related roles. • Basic understanding of e-commerce platforms (e.g., Shopify,) and IT infrastructure. • Proficiency with MS Office Suite (Excel, Word, PowerPoint). • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to multitask, prioritize, and work independently. • Detail-oriented with a strong focus on accuracy. • Knowledge of basic IT troubleshooting and support. • Familiarity with digital marketing concepts is a plus.