OPENING BOUTIQUE MANAGER - LUXURY LADIES & MEN’S CASHMERE MAYFAIR £40K-£50K + COMM + BONUS Our client is seeking a full-time Boutique Manager for a new pop-up boutique in the heart of Mayfair. This is a high-visibility role with direct impact onB2C growth as the plan is to open a flagship boutique. Job Purpose To lead the boutique as a high-touch brand space — responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients — both in-store and online. This role blends floor leadership, digital clientelling, 1:1 selling, and boutique-level business development to build luxury community and grow direct-to-consumer sales funnel. Reporting Line - Reports to : Managing Director and supported by a part-time Sales Associate (2 days/week) and Head Designer, who will attend for VIP client appointments and events. Key Responsibilities 1. Boutique Operations & Sales Leadership Ensure the boutique operates smoothly, daily targets are consistently met / exceeded, and the Sales Associate is well-supported and engaged. 1. Customer Experience Excellence - Deliver a highly personalised, values-led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand. 1. Digital Clientelling - Actively engage with online enquiries and existing clients to replicate the boutique experience digitally — leading to strong conversion and loyalty. 1. Boutique-Led Business Development - Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high-value clients. 1. Stock & Commercial Insights - Maintain accurate, well-presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy. 1. Brand Representation - Embody the brand visually, tonally, and emotionally in all client interactions, both offline and online. Candidate Profile We are looking for somebody who is aligned with four core values : • We Care – We act with respect and responsibility — toward people, products, and our planet. • We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can-do. • We Get Things Done – Well – We take ownership, follow through, and deliver with care. • We Create – We embrace creativity, innovation and continuous improvement. And somebody who: • Has a growth mindset and is driven to achieve strong sales results — to realise both the company’s ambitions and their own • Brings a ‘Black Book’ of relevant clients they can confidently convert into loyal customers • Possesses a refined aesthetic and cultural fluency , with a natural affinity for high-net-worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxury • Is confident selling across Womenswear, Menswear, Accessories, and Homeware • Demonstrates high emotional intelligence and discretion , tailoring their approach to suit each client • Can communicate the brand story with clarity and conviction — making each interaction feel purposeful and personal • Is hands-on, adaptable, and unentitled — ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too big • Is comfortable supporting boutique-based brand activations and private events to build client engagement and community • Uses client feedback and sales insights to refine outreach, service and product focus. Desirable Experience/Profile The following would also be valued but are not essential: • Proven experience converting both in-store and online interactions into meaningful, repeat sales • Familiarity with Shopify • Familiarity with using a CRM platform for customer outreach and relationship-building • Availability to work a Tuesday–Saturday schedule. Additional to the basic salary: Commission, Uncapped Bonus, Clothing Allowance Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515 Only successful candidates will be contacted. PLEASE ONLY APPLY IF YOU HAVE ‘THE RIGHT TO WORK’ IN THE UK