Job description About Us GO2 Partners works with many of the largest companies in North America, delivering strategic marketing and operation solutions to business challenges. As a leading full-service strategic business solution provider, GO2’s expertise extends to technology, asset tracking, print management, marketing execution, and more. GO2 was recently recognized by PSDA (the Print Services & Distribution Association) as the #2 Fastest-Growing Print Distributor in the US and the #1 Seller of Labels + Tags in the US. As an employee-owned business, GO2 Partners delivers results with the power of a national enterprise and the feel and attention of a small business. We go above and beyond for every customer, because our success is dependent on their success – that’s the power of partnership. Why is GO2 Partners a great place to work? · We want this to be the best place you’ve ever worked. We know that a happier and healthier team means a more productive and successful company. · We are committed to fostering a diverse and inclusive workplace. We are an ESOP. Our employee-owners are the most valuable asset we have. We are committed to creating an environment where all employee-owners are not only included, but celebrated for their positive impact on our organization. · We are invested in your success. With our ESOP, or Employee Stock Ownership Plan, we provide every employee with an ownership interest in our company. We believe in cultivating team-oriented thinking and open communication, as well as individual growth and recognition, because we all have a direct impact on the success of our company. · We are invested in the community. GO2 offers each employee eight hours of paid community service time per year. Our company will also match financial donations made to community nonprofit organizations by an employee. Hourly range is $30.00 - $40.00 per hour. This is a hybrid position based out of our Kansas City, MO office. Primary Responsibilities The Client Application Specialist is responsible for the day-to-day support of e-commerce applications and sites. Will report to Director of E-commerce on the progress of e-commerce or variable data related projects. Will be responsible for tracking all time and related task/project details. Qualification Requirements and Skills • Experience with ecommerce platforms and related technologies (OrderForge, nopCommerce, Pressero, Chili Publish, Pageflex Studio, FusionPro). • Proficiency in HTML, CSS preferred. • Familiarity with Adobe Creative Cloud (Acrobat, InDesign, Illustrator). • Strong communication and interpersonal skills. • Excellent organization, time management, and prioritization. • Strong problem-solving and critical thinking abilities. • Ability and willingness to learn new technologies. • Customer-focused mindset. • Detail-oriented and committed to accuracy. • Self-starter with the ability to work independently and proactively. Essential Duties and Responsibilities Site & Product Management • Set up sites, products (variable/static items, price schedules, categories), users, user groups, and vendors in platforms such as OrderForge (Engage), Pressero, nopCommerce (Empower), Chili Publish, and Pageflex Studio. • Test all new sites and products to ensure functionality and accuracy. • Provide basic front-end web development and troubleshooting (HTML, CSS). • Support FusionPro workflows and template creation for variable data. Documentation • Create, update, and maintain clear, user-friendly documentation and knowledge base articles for ecommerce site features and processes. • Ensure documentation is current, accurate, and easily accessible to team members and stakeholders. • Collaborate with technical and non-technical staff to gather information and clarify procedures for documentation. • Standardize documentation formats and contribute to the continuous improvement of internal resources. Client Support & Project Management • Identify and assess client needs to ensure satisfaction and usability. • Manage multiple tasks and projects, tracking time and details. • Support Sales and CSRs with Navision-related ecommerce setup questions, collaborating with the Director of Administration or ERP Manager as needed. • Communicate daily with Sales and CSRs regarding site maintenance and issues. • Troubleshoot and resolve ecommerce site issues, coordinating with Sales, CSRs, or IT as needed. Education, Experience, and Licensing Requirements • Bachelor’s degree or equivalent work experience required. • Previous experience in ecommerce, web support, or a related technical field preferred. • No licensing required. Excellent benefit package includes health insurance, dental insurance, vision insurance, 401k, profit sharing, life insurance, disability insurance, long term care insurance, flexible spending, health savings account, holiday, vacation and sick time, mental health support and employee assistance program. GO2 Partners is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and expression, disability and protected veteran status, age, or any other characteristic protected by law. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you require reasonable accommodation in responding to this job announcement, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Go2HR@go2partners.com. GO2 Partners participates in E-Verify.