Job Title: Commercial & Operations Coordinator Location: London, UK Role: Full time Company Overview: The London Lions, the UK’s leading professional basketball club, are looking for a highly organized individual, to manage ticketing, merchandise and various operational tasks. This is an exciting opportunity to partner with one of the fastest-growing sports and culture brands in the UK. Position Overview: We’re looking for a dynamic, detail-driven and fan-focused Commercial & Ops Coordinator to lead two of our most important fan touchpoints-ticketing and merchandise as well as support in key operational responsibilities. You’ll play a key role in maximising attendance, growing revenue, enhancing the fan experience, and delivering smooth operations for the club. This is a hands-on, high-impact role with responsibilities across strategy, logistics, stakeholder management and customer service. Key Responsibilities: Ticketing Management • Oversee all ticketing operations, including season tickets, single-game sales, school sales, and special promotions. • Manage ticketing platforms, ensuring accurate inventory, pricing, and reporting. • Provide exceptional customer service to fans, resolving ticketing inquiries and issues promptly during and at Game Days. • Collaborate with marketing to drive ticket sales campaigns and attendance initiatives. Merchandise Operations • Manage the club’s merchandise program, including inventory control, ordering, and vendor relationships. • Coordinate merchandise sales at games, online, and through other retail channels. • Ensure products align with brand standards and maximize revenue opportunities. • Reply to customer enquiries and resolve order or service issues. Business Operations Support • Assist with day-to-day administrative tasks including data entry, reporting, and document management. • Support financial processes such as invoicing, expense tracking, and reconciliation. • Manage vendor relationships and coordinate purchasing of supplies and services. • Maintain accurate records across ticketing, merchandise, and operational databases. • Contribute to operational process improvements and cross-departmental projects. Qualifications: • 2-3 years of experience in ticketing, merchandise, or similar roles in sports or entertainment. • Proficiency with ticketing and merchandise software (e.g. Ticketmaster, Klaviyo, Shopify etc.) and POS systems. • Strong organizational skills with the ability to handle multiple priorities. • Excellent communication and customer service skills. • Flexible schedule with the ability to work evenings, weekends, and game days as needed. Key Attributes: • Passion for sports and delivering outstanding fan experiences. • Revenue-focused mindset with an eye for operational efficiency. • Team player who thrives in a fast-paced environment. Requirements: \-  Must be London based or able to commute as required. \-  Ability to work out of normal office hours, including bank holidays and weekends. Join the Movement The London Lions are not just a basketball team — we’re building a cultural movement. This is your chance to help shape the merchandise experience for thousands of fans each month while supporting a team at the heart of British basketball.