Quest Search & Selection is looking for a CRM Manager to lead the charge in designing, launching, and managing our brand-new loyalty scheme — a pivotal initiative that will transform the way we engage with our customers. If you thrive on turning insights into action, know loyalty programs inside out, and have a passion for creating exceptional customer experiences, this role is your opportunity to shine The company is currently recruiting for this B2C omni channel business that is part of a recognisable brand. Duties & Responsibilities for this CRM Manager: • Take the lead in creating and managing a powerful Loyalty Programme strategy that delivers real revenue growth. • Use customer insights, data trends, and market intelligence to fuel high-performing initiatives. • Drive customer acquisition across all key channels — from digital platforms to in-store experiences. • Continuously track, analyse, and report on performance, ensuring maximum ROI and stakeholder visibility. • Turn customer feedback into smart, scalable solutions that boost engagement, loyalty, and satisfaction. • Design and deliver rewards that truly resonate with our customers and reinforce our brand values. • Own a clear, strategic communication plan that ensures everyone’s aligned and informed. To be successful in this CRM Manager: • 2+ years' experience in loyalty and CRM (customer relationship management) - ideally within retail, eCommerce, banking, Tech etc within a B2C audience.. • An understanding of customer psychology, loyalty trends, and what truly drives engagement. • Confidence working cross-functionally and influencing stakeholders at every level. • Hands-on experience with CRM systems and loyalty platforms. • Exceptional communication skills — both in crafting compelling messaging and analysing customer data. • A sharp analytical mind with the ability to turn complex data into clear, actionable strategies & has good understanding of excel. • A knack for detail, especially when it comes to writing, editing, and proofing. The benefits of this CRM Manager: • Great Head Office environment (please note this is a fully WIO role). • 22 days Holidays. • Contributory pension. • Free car park. • Discount across the group. • Training & development opportunities. If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no.