Job Summary: We are seeking a dedicated and talented Customer Retention Management (CRM) Manager (hybrid) to join our team. In this role, you will own the development and execution of all Email and SMS campaigns across ONE/SIZE that drives specifically to the DTC website. This position is responsible for leading the planning, testing, scheduling, and development of all ongoing and triggered email, SMS, and loyalty program communications on behalf of ONE/SIZE Beauty. The CRM Manager collaborates with a team that designs assets for all campaigns and is responsible for launching all campaigns and loyalty messaging, collaborating closely with cross-functional teams. Additionally, this role is tasked with developing and executing segmentation and testing strategies, including but not limited to audience targeting, creative content, subject lines, and optimal send times. The ideal candidate thrives in a dynamic environment and is adept at meeting evolving deadlines in a fast-paced direct-to-consumer business. As a member of the Digital & Ecommerce team, you will collaborate with all teams cross-functionally and report directly to the Director of Ecommerce. HYBRID: This role is classified as exempt from the Fair Labor Standard Act’s overtime requirement and is open to candidates based in Los Angeles, CA. While the position is primarily remote, it follows a hybrid schedule requiring occasional in-person work at Culver City, CA 90230. The role requires working in PST hours, so candidates located on the West Coast are preferred. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work. What You’ll Do: Essential Job Functions • Own CRM calendar ensuring that brand communications and strategy are in place to meet performance targets. • Define and execute a strategy that continuously strives to maximize revenue through specified email and SMS communications. • Continuously optimize for campaign improvement via A/B testing and other various tests to provide insights to the department. • Report on KPIs and track performance of marketing strategies across all CRM channels • Work closely with creative and marketing teams to ensure deadlines are met. • Partner with product and development teams to implement new features and enhance our existing user experience. What You’ll Bring: To excel in this role, you must meet the following qualifications. Reasonable accommodations can be made to support individuals with disabilities in performing essential functions. • 4+ years of CRM or lifecycle marketing experience in an e-commerce environment • Strong analytical and project management skills with the ability to think strategically and translate data into actionable business insights • Profound knowledge in setting up and executing campaign experiments to track business impact, analyze the data, and extract key insights • Innovative thinker with a proactive, take-charge attitude and ability to work collaboratively • Highly organized with strong follow through and productivity-focused mindset • Excellent written and verbal communication skills • Technically savvy and able to pick up new tools quickly • Must have strong attention to detail • Ability to thrive in a fast-paced dynamic environment • Exceptional work ethic, high sense of urgency, driven and self-motivated • Team player, must be willing to work closely with different departments Team Leadership & Oversight This position has no supervisory responsibilities. Physical Requirements This role requires the following physical capabilities: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 30 pounds at times. • Must be able to bend, stretch, kneel, twist, and squat to adjust or position equipment, cameras, or set up for events. • Prolonged periods standing, bending, stooping, and reaching • Must be able to travel frequently, sometimes requiring long periods of driving or riding in a vehicle. • Must be able to focus on detailed work for extended periods, which may lead to eye strain or fatigue. • Must be able to perform tasks that require fine motor skills, including typing and using a mouse. • Must be able to work in a fast-paced, often time-sensitive environment. Why You’ll Love Us: At Luxury Brand Partners, we are more than just a team – we are a vibrant community of creative thinkers and beauty enthusiasts dedicated to shaping the future of luxury in the beauty industry. As the parent company for renowned brands like IGK, R+Co, and ONE/SIZE Beauty, we pride ourselves on fostering innovation, authenticity, and excellence. Together, we collaborate to deliver exceptional products and experiences that empower our customers and elevate the standards of luxury beauty. Here's what you can look forward to: Health and Wellness Benefits • Comprehensive health, dental, and vision insurance along with additional ancillary benefits • Flexible spending and health savings accounts (FSA/HSA) • Employer paid life insurance coverage with optional supplemental life insurance available • Employer paid long-term and short-term disability • Access to Employee Assistance Program (EAP) Work-Life Balance • Starting with 10 vacation days, 4 fixed personal days and 5 sick days (unless state law requires otherwise, in which case we will comply with state law) • Twelve paid holidays • Paid parental leave • Summer Fridays between Memorial Day & Labor Day Financial Security • Compensation commensurate with industry standards and your qualifications • 401(k) with company match • Monthly technology allowance • Eligible for annual discretionary bonus Employee Perks • Quarterly sample boxes featuring our brands products • Employee referral program with rewards If you're ready to make an impact and grow with us, we’d love to hear from you! Luxury Brand Partners is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race (including characteristics associated with race, such as hairstyle), color, gender, age, religion, national origin, physical or mental disability, pregnancy (including childbirth, lactation and related medical conditions), reproductive health decision-making, sexual orientation, ancestry, marital status, veteran status, uniform service member status, genetic information (including characteristics and testing), or other status protected by federal, state or local law. The salary range provided for this position is intended to be a general guideline. Actual compensation may vary depending on factors such as your qualifications, experience, and geographic location. We do not accept unsolicited assistance from headhunters or recruitment firms. Any resumes or profiles submitted without a valid, signed agreement approved by Luxury Brand Partners, will become the property of our company, and no fee will be paid if the candidate is hired based on an unsolicited referral. The role will generally accept applications for at least seven calendar days from the posting date or as long as the job remains posted. Luxury Brand Partners, LLC participates in E-Verify. What is E-Verify? (PDF). Also, see E-Verify Right to Work (PDF).