Job Description At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. Role Overview The Manager, Customer Analytics is an analytics leader with a scrappy, get-it-done attitude who is passionate about analyzing data to solve business problems and drive growth. This role sits within Commerce Marketing and focuses on Customer Engagement and Loyalty, analyzing retention patterns, loyalty program performance, and behavioral data to optimize the customer lifecycle. It includes a heavy dose of exposure to senior management, and candidates need a proven track record of distilling down complex data into actionable insights and crisply communicating them to leadership. How You Will Make An Impact • Deep-dive analysis across various datasets (using SQL or R) to answer business questions and identify new opportunities • Be able to dig 2 to 3 layers deep to uncover insights that aren’t surface level • Effectively communicate analysis findings to non-technical stakeholders and senior leadership • Partner with Product, Data Science, CRM and Ops teams to turn insights into actionable outcomes and measure impact • Lead the development of data visualization and dashboards to help the organization monitor performance, generate insights, and continuously improve profitability and user experience What You Bring To The Team • 4+ years of experience in data and analytics, with demonstrated career growth and momentum in influencing businesses • Deep understanding of e-commerce and CRM • Detail-oriented, with strong analytical, technical and problem-solving skills • Proactive in taking initiative and driving projects to a conclusion • Hands on experience working with large and complex data – proficiency w/ SQL is a must • Knowledge of sports helpful, but not required At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together. Where You’ll Work And What’s Required • Hybrid work environment with flexibility between 3 days in office and 2 days remote work • Fast-paced team environment with exposure to multiple aspects of digital marketing • Ability to dedicate time outside of normal business hours to support major sporting events (i.e. College National Championships, Super Bowl, Stanley Cup, etc.) What’s In It For You • Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes. • Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life. The salary for this position is between $107,500 and $150,000 per year, in compliance with California's salary transparency requirements. This range reflects the expected compensation based on qualifications, experience, and location. In addition to the salary, we offer a comprehensive benefits package, including: • Health, dental, and vision insurance • 401(k) plan with company match • Paid time off and holidays • Professional development opportunities • Flexible work arrangements • For more, see www.be nefitsatfanatics.com