TYPICAL DUTIES The successful applicant will facilitate the smooth day-to-day running of the Cellar Door department, including but not limited to: ·      Re-ordering of existing non-Rathfinny retail items and assisting Customer Experience Manager with sourcing of new products. ·      Ensuring the smooth operation of e-commerce & voucher fulfilment including stock management of e-commerce packaging. ·      Ensuring the Cellar Door is presented in line with company branding. ·      Ensuring the smooth running of Tours & Tastings day-to-day. ·      Ensuring all emails & voicemail enquiries are responded to in a timely and professional manner. ·      Completing the weekly banking process. ·      Ensuring consistent stock levels of tour tasting wine. ·      Ensuring the workplace is kept clean, tidy and organized. ·      Rathfinny Reserved – assisting Customer Experience Manager with the dispatch/collection of Rathfinny Reserved orders. ·      In liaison with Customer Experience Manager, take a lead on training of new Cellar Door staff and assist with development of the team through appraisals and KiTs. ADDITIONAL DUTIES Additional duties include access to and daily use of relevant Cellar Door systems, including but not limited to: ·      Tour booking system. ·      EPOS till system. ·      E-commerce online sales platform (in liaison with the marketing department). ·      Third-party gift voucher sales platform. In the absence of Customer Experience Manager, you may be required to complete a number of duties including but not limited to: ·      Monthly stock count. ·      Attendance at monthly meetings. ·      Working closely with other hospitality departments to ensure the smooth running of the sector and smooth visitor experience. ·      Conducting tours for new starters in the Wine Tourism department. ·      Ensuring all staff taste new wines/vintages. SKILLS REQUIRED ·      Experience in a luxury retail/hospitality environment, delivering excellent customer service. ·      Some experience in a supervisor/team leader position. ·      Ability to build positive, trusting working relationships. ·      Advanced computer skills. ·      Minimum WSET Level 2 (WSET L3 desirable) or equivalent. PERSONAL ATTRIBUTES ·      A positive attitude. ·      An ability to keep a team motivated and provide a positive working environment. ·      Organised. ·      To be a confident and respectful communicator with internal members of staff and visitors to the estate. ·      To work flexibly with a hands-on approach and to be prepared to support other work colleagues by taking on extra or different tasks if necessary. ·      An ability to work closely, supportively and flexibly with other staff members. Attention to detail.