Strategic Sales & Customer Experience Manager Where Leadership Meets Growth (Think Director-Manager Hybrid with Big Impact) About Us JP Ecommerce has been named one of the top-ten, fastest growing businesses in Minnesota by Inc. 5000 for the past four years in a row. We provide customers with high-quality bedding through our brand Bare Home and are expanding into USA-made mattresses. As a leading textile retail company, we source premium products from key regions including China, India, Pakistan, and Turkey. Our commitment to excellence has earned us a reputation as an industry leader in sustainable and ethical textile sourcing. What sets us apart is our entrepreneurial, collaborative environment where team members can quickly see their ideas transform into action. At Bare Home, you'll experience the satisfaction of ownership over projects, working alongside friendly, dedicated colleagues in a fast-paced setting where no two days are the same. We're a Minnesota-based company with small-town values and big dreams—where you can help shape not just this role, but our entire company culture. Position Overview As the Strategic Sales & Customer Experience Manager, you'll lead our customer experience initiatives while driving wholesale revenue growth across multiple e-commerce channels, including our website, Amazon, Target, Walmart, and eight other sites. This hands-on role sits perfectly between director and manager—giving you strategic influence with tactical execution as we expand into new product lines, including our exciting USA-made mattress collection. This role is designed to grow with our expanding e-commerce operations and is positioned to become increasingly strategic as our customer experience becomes a competitive advantage. You'll have the opportunity to build and own initiatives that directly impact bottom-line results. Fair warning: You'll have the opportunity to shape not just this role, but help us become the kind of company where people genuinely love coming to work every day. Why On-Site Matters: Work directly with our executive team in our collaborative Minnesota environment where decisions are made quickly and your strategies are implemented immediately. Plus, you'll get to experience our small-business, big-heart culture in person—and yes, we really do enjoy each other's company! Direct Reports: 1 Customer Experience Supervisor and 5 Customer Service Representatives Key Responsibilities Sales Growth & Lead Generation • Develop and execute wholesale sales strategies to generate new B2B leads while maintaining relationships with existing accounts • Create opportunities to upsell and cross-sell products across all platforms • Collaborate with Marketing to develop effective sales campaigns and promotions • Establish and achieve sales targets for the customer service team • Generate sales forecasts and track performance metrics • Identify new market opportunities, especially as we expand into the mattress line • Career trajectory includes expanding into direct revenue-generating responsibilities as the business scales Customer Experience Leadership • Reduce return rates by implementing effective "save the sale" strategies • Improve and maintain online star ratings across all platforms (Yes, even when customers order a duvet cover and are surprised it doesn't come with the insert—despite the product description clearly stating it doesn't, though we admit the picture might be a tiny bit misleading!) • Develop protocols for addressing customer concerns that drive satisfaction and loyalty, even in those "challenging" moments • Create training programs for customer service representatives focused on both resolution and sales skills • Analyze customer feedback to identify product improvement opportunities to improve overall star rating on multiple e-commerce platforms • Collaborate with Quality Control and Marketing to address and resolve recurring issues • Drive initiatives that transform customer feedback into competitive advantages • Spearhead strategies that turn customer satisfaction into measurable revenue growth • Own the metrics that directly influence our marketplace success Team Development • Build and lead a world-class customer service team across phone center and email communications • Develop and train Customer Service Team on whole sales, cold calls, lead generation, dealing and handling objections, and closing deals • Mentor and coach team members to improve both service and sales skills • Establish performance metrics that balance efficiency with quality customer interactions • Create a culture of continuous improvement and customer advocacy • Foundation role for building our customer-centric revenue strategy Qualifications & Experience • Bachelor's degree required in Business, Marketing, Communications, English, or related field • 3-5+ years of progressive experience in sales and customer experience management • Proven track record of team leadership and development in fast-paced environments • Experience with NetSuite or similar CRM platforms (we'll provide specific training) • Demonstrated history of consistently exceeding sales targets, reducing return rates, and increasing customer satisfaction and star ratings • Strong understanding of e-commerce platforms and marketplace dynamics • Experience in wholesale/B2B sales development required • Background in textile, home goods, or related retail industry is a plus but not required • Most importantly: A growth mindset, positive energy, and the ability to stay upbeat even when explaining for the 100th time that duvet covers and duvet inserts are, in fact, different products Must Have Skills: Exceptional written communication skills for crafting compelling customer emails and sales content Experience with A/B testing email campaigns and customer communications Deep understanding of e-commerce dynamics: How reviews and star ratings directly impact marketplace visibility, landing page performance, and revenue Excellent verbal communication and relationship-building abilities Strong analytical skills with the ability to translate data into actionable sales and service strategies Proven experience with lead generation and B2B wholesale strategies Demonstrated ability to train and motivate customer service teams toward sales goals Entrepreneurial mindset: Adaptability and creative problem-solving with limited resources to maximize impact Collaborative approach to working across Quality Control, Warehouse, Marketing, and leadership teams Self-starter mentality: Comfortable learning new platforms, developing training programs, and finding innovative solutions to drive results To Be Successful • Thrive in an environment where creativity and smart resource allocation drive results • Build scalable solutions with entrepreneurial efficiency • Develop innovative approaches that maximize impact within strategic budget parameters • Balance tactical execution with strategic vision • Execute high-quality initiatives while maintaining cost efficiency • Take ownership of challenges and drive solutions • Adapt quickly to changing priorities and market conditions • Bring infectious positive energy that makes everyone around you better—because life's too short for grumpy coworkers • Have the resilience to turn frustrated customers into loyal fans (trust us, it's incredibly rewarding when it works!) Compensation & Benefits • Salary Range: $70,000 - $90,000 • Performance-based bonuses tied to company success, with significant upside as we scale • Medical, Dental, and Vision Insurance • STD and Life Insurance • 401(k) with Company Match • Paid Time Off and Holidays • Potential bonuses based on performance metrics • Intangible Perks: Work with genuinely great people, shape a growing company, and yes—get the occasional employee discount on our incredibly comfortable bedding (you'll sleep better knowing you're making a difference!) Application Process: Ready to help us grow while having some fun along the way? To be considered for this exciting opportunity, please submit: • A detailed resume highlighting your relevant experience • A cover letter explaining your interest in the role and how you've driven sales growth in previous positions—bonus points if you can make us smile while doing it! • Examples of how you've improved customer experience metrics in past roles We're looking for someone with the right energy, growth mindset, and yes—the sense of humor to thrive in our Minnesota-nice, results-driven environment. Submit your application to mfreeman@barehome.com or wyeargan@barehome.com Come to get to know us: https://barehome.com/ At Bare Home, we strive to create a culture where all people come first. We are an equal-opportunity employer committed to attracting and retaining a diverse workforce. At Bare Home, we strive to create a culture where all people come first. We are committed to attracting and retaining a diverse workforce. Therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Bare Home is an equal-opportunity employer, and by doing so, we aim to sustain and promote an inclusive culture that supports future growth for all.