Full-time · In-house (Cheadle Hulme) Flat salary + performance-based bonus At gee, we’ve built a premium hair extension brand trusted by thousands of women and we’re just getting started. We’re looking for an experienced Operations & E-commerce Manager to take ownership of our internal processes, lead our growing team, and ensure every customer experience reflects our luxury standards. This is a hands-on leadership role that blends customer service, people management, and operational thinking. You’ll work directly with the CEO to improve how we operate as we scale with structure, clarity, and care. What You’ll Own • Lead the day-to-day operations of the office and e-commerce backend, ensuring smooth execution and high standards • Oversee and coach the internal team to uphold excellence across workflows, service, and communication • Personally handle high-level customer interactions - including escalated service issues, complex returns, and sensitive feedback • Maintain, refine, and implement our SOPs, training tools, and customer service templates to ensure consistency and growth • Manage hiring, onboarding, and performance reviews, supporting a high-performing and aligned team culture • Ensure the office environment runs efficiently, with strong problem-solving and a proactive support system in place • Stay informed on key platforms and systems - recommending smarter tools, automations, or process improvements where needed. • Be flexible and available during critical or high-volume periods to ensure seamless operations • Support the founder with high-priority, ad hoc projects - including intellectual property, sourcing, and other evolving business needs You’re a Great Fit If You: • Have 3+ years managing people and operations in a high-touch e-commerce brand (beauty or fashion preferred) • Lead with both warmth and high standards - you inspire performance without micromanaging • Know how to build, document, and optimise SOPs, systems, and team processes • Stay calm and clear under pressure - you're structured, solution-focused, and steady in the storm • Take genuine pride in protecting a premium customer experience, down to the smallest detail • Are comfortable working closely with a founder and small, ambitious team Why Work With gee? • You’ll be part of a trusted, UK-grown brand with a strong reputation and loyal customers • You’ll shape the systems and culture behind a fast-growing business • See the real impact of your work - every day, every order, every interaction • You’ll be trusted with ownership What We Offer • Competitive salary plus a monthly bonus tied to performance and clear KPIs • A calm, structured, in-house environment based in Cheadle Hulme • Support from a driven, close-knit team that values quality over chaos • Opportunities to grow as the business scales To Apply: • Send your CV and a short note telling us why you're the right fit for this role. • Please include examples of teams, tools, or workflows you’ve managed or improved.