About the job We’re looking for a hybrid thinker—someone who thrives at the intersection of relationships, results, and roll-up-your-sleeves execution. As a Customer Success Account Manager, you'll manage a portfolio of enterprise and mid-market clients, ensuring they’re successful, supported, and growing with us. This role is ideal for someone who’s part customer whisperer, part project wrangler, and not afraid to dig into the technical side of things (think: data feeds, tags, APIs, or dashboards). This is a hands-on role for someone who can navigate between strategy and execution—whether it's running a customer roadmap review, troubleshooting a data feed issue, or keeping internal teams aligned. What You’ll Do • Own the client relationship from onboarding through expansion—be the go-to person for strategic conversations and tactical check-ins. • Act as the bridge between clients and internal teams, translating business goals into implementation plans and outcomes. • Collaborate with technical teams on data ingestion, feed setup, tagging, integrations, and ongoing delivery needs. • Manage project timelines, dependencies, and risks across multiple client initiatives with precision and calm. • Drive adoption and measurable success using customer goals, usage data, and feedback loops. • Prepare and lead QBRs, roadmap reviews, and success planning sessions. • Surface opportunities for expansion or optimization and work with Sales and Product to prioritize them. • Support or QA the rollout of new features, use cases, or campaigns. What You Bring • 3–6 years in a Customer Success, Account Management, or Project Management role—ideally in SaaS, Martech, Adtech, or a managed services environment. • A strong grasp of data flows, product feeds, tags, or APIs—you don't need to code, but you do need to speak the language. • Experience integrating AI-driven personalization platforms (e.g., Dynamic Yield, Monetate, Bloomreach, or similar) into ecommerce or omnichannel marketing ecosystems. • A track record of managing multiple customer projects with moving parts and lots of stakeholders. • Excellent communication and EQ—you know how to lead a tough conversation and celebrate a win. • Experience using tools like Monday, bonus if you’ve built email campaigns with placeholders in the past • Natural curiosity and a drive to ask “why,” not just “what next.” Bonus Points • Experience working with retailers, CPG, ecommerce, or personalization tech • Familiarity with CDPs, recommendation engines, or data science teams • Prior agency or managed services experience • Hands-on involvement in deploying personalization campaigns, from data feed ingestion to content rendering. Why Join Us? We’re a fast-growing team that believes in impact over noise. You’ll work alongside a crew that’s smart, humble, and genuinely invested in making our customers successful. If you like solving real business problems, enjoy a bit of organized chaos, and want to be part of building something with momentum—we’d love to meet you. Why You’ll Love Working Here • Work with a collaborative, high-performing team that values impact over noise • Opportunities to shape how we scale Customer Success at a growing company • Direct access to leaders, customers, and product feedback loops • We move fast, support each other, and genuinely love solving problems for our customers Compensation & Benefits: • 95K - 120K • Equity Package • Health + Dental + Vision Insurance (stay #healthy) • 401k (we care about your future)