Job Title:Customer Success Manager (Online) Location:Belfast -BT3 Salary and Benefits: Competitivewith excellent benefits. Hours of work: Office Based Role- 9am- 5.30pm flexibility offered Employment Type- Permanent Nominate Recruitment are thrilled to be partnering with one of Northern Irelands most successful Digital Print company. Due to continued growth, they are seeking a Customer Success Manager to join the team. You will build strong relationships with high-value corporate and business clients, engaging proactively before and after their orders to ensure exceptional customer satisfaction. Duties Will Include • Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth. • Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities. • Ensure smooth onboarding and rollout for new customers, helping them realize the full value of our products and services. • Identify and re-engage declining or lapsed customers, using insights to win back their business. • Collaborate with internal teams by sharing customer feedback and requests to drive continuous improvement. • Manage customer inquiries across phone, email and web chat channels, ensuring timely and effective The Right Fit Customer-centric mindset with proven experience in building relationships with business and corporate clients. A true team player who enjoys working in a team and is comfortable managing a high volume of interactions with speed and accuracy. Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach. Minimum 2 years experience in customer success, retention, or CRM roles, preferably in e-commerce. Strong organizational skills with the ability to manage multiple priorities simultaneously. Skills Customer Service e-commerce digital