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Digital Marketing & CRM Manager (Home & Wellness)

This role is for a Digital Marketing & CRM Manager focusing on e-commerce strategies for a home & wellness brand. Requires 3+ years' experience in digital marketing, ideally within D2C or e-commerce, and knowledge of Shopify. Permanent, on-site in Camden HQ.
🌎 Country
United Kingdom
🏝️ Location
On-site
πŸ“„ Contract
Full-time
πŸͺœ Seniority
Mid-Senior level
πŸ’° Range
55K – 70K
πŸ’± Currency
Β£ GBP
πŸ’Έ Pay
Β£40K - Β£55K (Yr.)
πŸ—“οΈ Discovered
August 14, 2025
πŸ“ Location detailed
London Area, United Kingdom
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🧠 Skills
#Shopify
Role description
My client is one of the UK’s leading and fastest-growing home & wellness brands (ecommerce & retail). We are seeking an analytical, creative, structured, and proactive Digital Marketing Expert to deliver and execute digital strategy across multiple touchpoints, including: Paid Media, CRM & Loyalty and Ecommerce channels. You’ll work closely with the Head of Performance & Digital and Founders, playing a key role in shaping customer journeys, retention, and conversion β€” with a strong focus on creative strategy, testing, and optimisation. This role is fully office based - Camden HQ. The Role β€’ Develop and drive creative strategy for paid channels (Google, TikTok, Meta. β€’ Brief and work with the graphic and content teams to deliver engaging assets. β€’ Run A/B tests on flows, content, and offers; report on performance and optimise accordingly. β€’ Develop and execute retention tactics to build long-term customer loyalty. β€’ Create differentiated web experiences for different cohorts of customers. β€’ Implement and optimise retention-focused features (loyalty, etc). β€’ Work on initiatives that improve the post-purchase journey and foster brand loyalty. β€’ Support launch & execution of Amazon marketing strategy. β€’ Monitor and report on all channel content and performance trends to inform adjustments. The Person β€’ Ideally at least 3+ years’ digital marketing experience, ideally within a high-growth D2C business OR relevant ecommerce brand. β€’ Strong track record in developing and executing creative strategy for digital campaigns. β€’ Solid understanding of email/SMS platforms and retention best practices. β€’ Experience optimising eCommerce sites (Shopify) would be beneficial. β€’ Data-driven mindset with confidence in reporting, testing, and insights. β€’ Structured, detail-oriented, and able to manage multiple projects at pace. β€’ Hands-on and collaborative; thrives in a fast-moving, entrepreneurial environment. β€’ Amazon experience (content optimisation, creative execution) is a bonus.