Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: • 6,000+ customers worldwide • 1,600+ employees globally • 17 warehouses nationwide, totaling over 10 million square feet of space • Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. • Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. • Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. • Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. • Remember to be human: We work hard, but we leave room for the people, places and things that we love. Remote: Candidates who live in or around the Houston,Tx area is ideal but we are open to considering other US or MX locations. US locations include AZ, CA,CO, CT,DE,FL, GA, HI, IL, IN, KY, MD, MA, MI, MS, NE, NV, NJ, NY, NC,OH, OR, PA, SC, TN, TX, UT, VA, WA. The Role: Our Director of Implementation Engineering will lead the implementation engineering team at Cart.com. In this role you will be responsible for overseeing the successful integration of new technologies and processes, ensuring the seamless onboarding of clients and partners, and optimizing our fulfillment operations. As a key member of the leadership team, you will play a crucial role into driving efficiency, scalability and overall performance for our fulfillment operations. What You’ll Do: • Lead and manage the implementation engineering team, providing guidance, mentorship, and support to achieve objectives and deliver high-quality results. • Collaborate with cross-functional teams, including operations, IT, and client services, to design and execute implementation strategies aligned with business goals. • Evaluate current fulfillment processes and identify opportunities for improvement, streamlining and automation. • Develop and execute project plans, timelines, and budgets for successful technology and process implementations. • Oversee the testing, validation, and troubleshooting of new systems and technologies to ensure seamless integration with existing infrastructure. • Analyze data and performance metrics to drive decision making, identify trends, and recommend solutions for optimizing fulfillment operations. • Collaborate with clients and partners to understand their requirements, address concerns, and ensure a smooth onboarding experience. • Stay informed about industry trends and emerging technologies to recommend innovative solutions that enhance our fulfillment capabilities. • Foster a culture of continuous improvement, encouraging the team to embrace new challenges and deliver outstanding results. Who You Are: • An influential leader with a track record of building and maintaining high performing teams. • Have Extensive knowledge of e-commerce fulfillment processes, warehouse management systems, and logistics technologies. • An exceptional problem solver and analyst with the abilities and capacity to interpret data and make data driven decisions. • An excellent communicator with interpersonal skills to effectively collaborate with internal teams, clients and external partners. What You’ve Done: • 10+ yrs proven experience in implementation engineering, project management, or a similar role within e-commerce fulfillment or logistics. • Extensive experience that yields expert level knowledge of e-commerce fulfillment processes, warehouse management systems, and logistics technologies. • Successfully managed multiple projects simultaneously while meeting deadlines and delivering quality results Nice to Haves: • Ecommerce Fulfillment Experience • Start Up Experience Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.