Job Description About ADI Global Distribution ADI Global Distribution is a leading distributor of security, AV, and low-voltage products, serving a global customer base with a commitment to innovation, operational excellence, and customer-centric solutions. We are transforming our digital and customer experience capabilities to better serve our partners and customers across all channels. Position Summary We are seeking a strategic and execution-focused PMO Director to lead the Program Management Office for our Digital Experience and Customer Experience (DX/CX) organization. This role will be responsible for driving the successful delivery of complex, cross-functional digital initiatives that enhance customer engagement, streamline operations, and accelerate business growth. Key Responsibilities • Establish and lead the PMO function for the DX/CX organization, including governance frameworks, reporting standards, and delivery methodologies (Agile, Hybrid, or Waterfall). • Define and manage portfolio-level roadmaps, prioritization processes, and resource planning across digital and customer experience programs. Program & Project Delivery • Oversee the execution of strategic digital initiatives including eCommerce, customer portals, personalization, CRM, and omnichannel experiences. • Ensure projects are delivered on time, within scope, and within budget while meeting business objectives and customer expectations Stakeholder Engagement • Partner with senior leaders across Product, IT, Marketing, Sales, and Operations to align on priorities, dependencies, and business outcomes. • Act as a trusted advisor to executive leadership, providing visibility into program health, risks, and opportunities. Team Leadership • Build, mentor, and lead a high-performing team of program and project managers. • Foster a culture of accountability, continuous improvement, and customer-centric delivery. Performance & Reporting • Develop KPIs and dashboards to track program performance, value realization, and customer impact. • Drive transparency and data-driven decision-making across the portfolio. YOU MUST HAVE: • 10+ years of experience in program/project management, with at least 5 years in a leadership role within a digital or customer experience-focused organization. • Proven success managing large-scale digital transformation programs in a matrixed, global environment. • Exceptional communication, leadership, and stakeholder management skills. • Strong understanding of digital platforms (eCommerce, CMS, CRM, analytics, etc.) and customer experience best practices. • Experience in Agile, SAFe, and/or hybrid delivery methodologies. • PMP, PgMP, or Agile certifications required. WE VALUE: • Ability to influence at varying levels across the organization • Excellent communication skills • Operational excellence • Business Acumen Why Join ADI? Be part of a global leader in distribution with a strong commitment to digital innovation. Lead high-impact programs that directly shape the customer experience. Collaborate with passionate, forward-thinking professionals in a dynamic environment. #Hybrid About Us Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com . At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance. JOB INFO Job Identification : 17092 Job Category : Business Systems Deployment Posting Date : 2025-09-08T20:34:21+00:00 Job Schedule : Full time Locations : 750 W John Carpenter Freeway, Irving, 75039, US; 275 Broadhollow Road Suite 400 , Melville, 11747, US; 1800 Continental Blvd., Charlotte, 28273, US (Hybrid) Incentive Eligible : RBP Business : ADI Global Distribution Hiring Salary Range : The typical hiring salary for this role, ranges from USD $176956.52 to $264000.0 per year but varies by specific work location. For example, the hiring salary for this role in Melville, NY is $212347.83 to $316800.0 per year and New York City, NY is $221195.65 to $330000.0 . Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience. Incentive Eligible (RBP) : This position is eligible for a performance-based bonus of up to 15% of the annual base salary. The bonus is contingent upon both individual and company performance. Benefits : Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays. US Visa Sponsorship Eligibility : This position is not eligible for US visa sponsorship