About The Opportunity The organization champions continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company, and personal growth. By tackling complex problems and exploring creative solutions, individuals will not just follow a playbook, but actively build the future of the organization. The organization values collaboration and support, where team members and leaders alike are committed to helping each other succeed. High standards are set, and the importance of transparency at all levels is understood. An environment where trust, open communication, and mutual respect motivate teams to reach new heights has been created. A commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to the mission with a clear understanding of their direct impact and accountability. Success is measured in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Title: Director, Product Management (Fulfillment Tech) Location: Remote in AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description As the Director, Product Management (Fulfillment Tech), this role will spearhead the development of product visions and strategies for operational facing technology product suites. The position is pivotal in enabling hundreds of fulfillment partners to service tens of thousands of merchants to harness the organization’s network effects, enhancing their ability to serve shoppers more effectively. Heading a team of seasoned product managers, this role will drive building technologies focused on Picking, Consolidation, Packing, Work Orders Execution, and Returns to improve speed and efficiency while minimizing total costs for partners and customers. This role offers a unique opportunity to shape the future of Global Fulfillment Technology, making a significant impact on the organization’s growth and the success of its fulfillment partners. This is an invitation for strategic thinkers with a passion for innovation and a demonstrated ability to run high-performing teams to be a key driver of success in the evolving world of e-commerce and supply chain management. This role reports to the VP, Product Management. What You’ll Do • Manage a team of seasoned product managers and guide them through ambiguities to continue growth and development as world-leading product managers. • Build product visions and strategies for global fulfillment technology stacks. • Collaborate with various internal stakeholders, including Revenue, Pricing, Marketing, Operations, and Customer Care teams to deliver enterprise-level scalable solutions. • Engage with merchants and external customers directly to align on the product roadmap and influence companywide OKRs. • Translate company OKRs into actions for product managers to achieve desired outcomes. • Perform additional duties and responsibilities as necessary. What You’ll Bring To The Table • Possess a profound understanding of retail, e-commerce, WMS, and platform software sales. • Have an established track record of running product management teams in the domains of e-commerce fulfillment management or warehouse management. • Excel in collaboration, working closely with various internal stakeholders, including Revenue, Marketing, Operations, and Customer Care teams. • Demonstrated expertise in building tier 1 warehouse management systems. • Track record in returns inspection and processing systems. • In-depth knowledge of marketplace and retail compliance management. • Understanding of machine learning (ML) and advanced algorithms, and their practical application in fulfillment tech systems. Perks & Benefits • Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Flexible Time Off Program • Paid Sick Leave • Floating Holidays (2 days/year) • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package The organization believes in transparency while providing a competitive total compensation package with a pay-for-performance approach. The target salary range for this role is $191,035 - $254,714. The full base pay range for this position in the compensation architecture is $191,035 – $318,392. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company’s discretionary bonus plan based on Company’s plans and in accordance with Company’s policies. The organization recognizes that people come with a wealth of experience and talent beyond just the technical requirements of a job. If experience is close to what is listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, people from all backgrounds are encouraged to apply to positions. About You The work performed is both challenging and rigorous, meaning the environment isn’t the right fit for everyone, and that’s okay. Energetic high performers who thrive in a dynamic, collaborative, results-driven environment are welcomed. Individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work are valued. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems faced in today’s global supply chain. About Us This organization is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize the organization’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across the organization’s dozens of fulfillment center networks in the United States, Canada, United Kingdom, Europe, and Australia. The organization is backed by leading investors and is one of the fastest-growing tech companies. The organization provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Disclaimer Swooped isn’t the EOR (Employer of Record) for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.