E-Commerce and Web-Shop Manager Do you want to lead the E-Commerce and Webshop strategy for Miele across the UK? We’re hiring an E-Commerce and Web-Shop Manager in Abingdon, Oxfordshire to join our Brand, Media and Communications team. We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’. Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride not only in the quality of our appliances, but all aspects of our premium customer and employee experiences In your new role Reporting to the Head of Brand, Media and Communications you will implement and lead the strategy on Miele's webshop across the UK market. Focused on brand building and our CX / UX approach, you will couple this with a focus on sales and conversion all coming together to provide best-in-class premium customer experiences through our Miele Webshop. In addition to this you will own and execute our local SEO strategy, optimising meta tags and content to meet local market demands and preferences. Your significant commercial acumen and technical e-commerce expertise allows you to communicate effectively with senior stakeholders up to SLT and lead on cross-functional projects relating to your expertise across a UK setting. Job responsibilities: • Strategic Ownership: Take full accountability for our own webshop—driving performance, brand equity, and customer satisfaction. Maximise opportunity for conversion, brand awareness and sales. • CX/UX Leadership: Embed best-in-class design and experience principles to deliver intuitive, elegant, and frictionless customer experiences. • Conversion & Content Optimisation: Champion a culture of continuous improvement through A/B testing, dynamic content, and SEO excellence. • Technical Partnership & Innovation: Collaborate across central digital and IT teams to ensure seamless platform performance, analytics, and security. • Insights-Driven Growth: Harness web analytics to uncover trends, translate behaviour into opportunity, influence future strategies and communicate these clearly and effectively to senior stakeholders up to SLT level. • Optimise Commerciality: Utilise your technical expertise and analytical capabilities to identify commercial opportunities and optimisation. • Champion an Omnichannel Customer Experience: Work with experts and stakeholders, internally and externally, to maximise an Omnichannel opportunities to drive premium customer experiences Skills and Competencies: • Customer centric with a demonstrable commercial mindset highlighting experience in maximising opportunities and championing propositions to senior stakeholders. • Educated to a degree level in a relevant discipline (Marketing, Digital Marketing) or with equivalent expertise in digital marketing • Significant experience in e-commerce with a track record of driving conversion, sales and brand recognition. • Broad and up-to-date expert knowledge across digital marketing • Demonstratable application of strong business accumen and commercial awareness in a strategic context. • Ability to manage and collaborate with a variety of stakeholders up to SLT both internally and externally. • Strong communication skills (fluent in English) • Willingness to travel What to expect from us: In addition to a strong commitment to your personal development and growth, we can offer you a salary of up to £48,000 plus a competitive benefits package. With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint. Please apply below by sharing your CV. It would also be great to hear why this role at Miele and what makes you stand out. This role closes for applications: 17/08/2025 however please note it may close sooner depending on applications, so we encourage you to submit your application as soon as possible.