Fescue & Dunes E-commerce Manager About Fescue & Dunes Fescue & Dunes is a Maryland-based e-commerce marketplace that licenses and sells premium golf apparel and accessories for iconic destination courses in Ireland, the U.K., and beyond. Built on Shopify, we power turnkey online pro-shops for each partner club and curate a multilocation catalog for traveling golfers worldwide. Role Snapshot • Title: E-Commerce Manager • Reports to: Executive Leadership • Location: Hybrid / Remote (U.S. East Coast hours preferred) • Status: Full-time, exempt The E-Commerce Manager owns day-to-day webshop operations, merchandising, and growth support functions that drive revenue per club, launch new partner stores, and deliver an exceptional customer experience. Key ResponsibilitiesSite & Platform Management • Administer Shopify Plus storefronts (main marketplace + individual club stores). • Manage apps/integrations for inventory sync, fulfillment, payments, and tax. • Lead QA for all product launches, theme updates, and UX enhancements. • Maintain site speed, SEO hygiene, accessibility, and compliance. Merchandising & Catalog • Build and optimize multi-variant SKUs (sizes, colors, embroidery options). • Coordinate seasonal assortments with club pros and vendor reps. • Own product photography briefs and digital asset management. • Set retail pricing and promotional calendars aligned with margin targets. Operations & Fulfillment • Oversee 3PL relationships, order routing rules, and SLA performance. • Drive accuracy in inventory, replenishment forecasts, and demand planning. • Resolve escalated customer service tickets in Zendesk/Shopify Inbox. Club Onboarding & Support • Project-manage setup of each new club: agreements, SKU mapping, brand guidelines, photography, launch timelines. • Communicate with club pro-shop staff on an ongoing basis about progress as well as new product offerings. Analytics & Reporting • Build weekly dashboards and ad-hoc analyses on sales, merchandising, and marketing ROI. • Track funnel KPIs (CVR, AOV, LTV) and generate actionable insights for growth campaigns. • Support execution of lifecycle marketing, affiliate tracking, and advertising performance by coordinating with internal and external marketing partners. Qualifications • 4+ years managing a high-growth DTC or marketplace storefront (Shopify experience required; Shopify Plus preferred). • Demonstrated success owning P&L or revenue KPIs. • Hands-on expertise with Google Analytics 4, Klaviyo (or similar ESP), and paid media platforms. • Strong grasp of merchandising best practices, inventory planning, and vendor management. • Comfort with basic HTML/CSS and no-code Shopify theme editing; Liquid or JavaScript a plus. • Analytical mindset; able to turn data into actionable tests and roadmaps. • Excellent cross-functional communication—vendors, designers, developers, and golf club stakeholders. • Passion for golf, travel retail, or premium apparel markets is highly desirable. Nice-to-Have • Experience launching multicurrency or cross-border Shopify stores. • Familiarity with print-on-demand or embroidery fulfillment models. • Prior work in a seed/Series-A startup environment. What We Offer • Competitive salary + performance bonus tied to GMV growth. • Flexible remote work, with periodic travel to partner clubs in Ireland & the U.K. • Eligible for benefits as we roll them out. How to Apply Submit your résumé, a brief cover note, and two examples of e-commerce projects you’ve led. Fescue & Dunes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.