E-Commerce Manager Location:Stoke-On-Trent Hours: Monday to Friday Salary: £50,000 per annum The role: Our client is looking for an experiencedECommerce Managerto take ownership of the commercial performance, strategic growth, and day-to-day operations of all UK marketplace platforms, including Amazonand eBay. Reportingto the Global Head of eCommerce, this individual will drive the marketplace strategy, manage a Marketplace Executive, and ensure profitable growth, operational efficiency, and brand consistency across third-party channels. This is a commercially focused, hands-on role requiring strong trading expertise, marketplace knowledge, and the ability to work cross-functionally to achieve ambitious revenue and margin targets. Responsibilities • Drive growth across Amazon, eBay, and other marketplaces in line with the broader eCommerce and brand strategy • Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity • Own marketplace forecasting, trading performance, and profit analysis • Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership • Ensure all product listings are accurate, optimised, and compliant with platform requirements • Collaborate with internal teams (inventory, operations, customer service) to deliver seamless customer experience and high service levels • Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards • Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth • Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence • Oversee the creation and optimisation of product content, including high-quality images, keywords, and attributes to improve visibility and conversion • Work closely with the digital content team to ensure consistent and engaging brand representation across all marketplace platforms • Stay informed of changing marketplace policies and category guidelines • Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: • Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as AmazonandeBay • Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth • Proficient in using marketplace and analytics tools, including Amazon and Ebay • Demonstrated experience in mentoring or managing team members, fostering development and performance