🐾 About Us We’re Antler Chew Wholesale Ltd, a family-run and fast-growing online pet shop specialising in natural chews and pet products. Most of our business is online, but we also welcome our local customers at our warehouse in Bury St Edmunds. We’re now looking for a reliable, proactive, and dog-loving E-Commerce & Marketing Assistant to support our growing team. We work closely together and share ideas daily, and you’ll be working alongside our three friendly office dogs, so a love for dogs is a must! 🛒 Your Key Responsibilities E-Commerce & Fulfilment • Manage and update product listings on Shopify and Amazon • Prepare and print shipping labels, manage daily orders, and oversee dispatch • Monitor inventory levels and help maintain accurate listings and stock data. 🤝Customer Service • Respond to customer enquiries via live chat, email, and phone • Greet and assist walk-in customers at our small trade counter in the warehouse • Provide a helpful, friendly, and professional experience for both online and in-person shoppers • Handle returns, order issues, and product questions with care and clear communication 💻Marketing & Content • Plan and create daily content for Instagram & Facebook • Design promotional graphics using Canva, Photoshop, or similar tools • Set up and manage Facebook Ads (basic level) for product promotions and seasonal campaigns • Share and brainstorm ideas for growing our audience and driving online sales • 👥 Teamwork & Culture • Work closely with a small, friendly team — we support each other • Be comfortable sharing ideas, helping out where needed, and collaborating daily • Must be comfortable around dogs — we have three lovely dogs who are part of our team! 🧰 What We’re Looking For • Experience with Shopify and Amazon Seller Central • Familiarity with Facebook Ads Manager is ideal (or willing to learn) • Confident using Canva, Photoshop, or other basic design tools • Excellent communication skills and a team mindset • Highly organised, detail-oriented, and self-motivated 🎁 What You’ll Get • A friendly, dog-loving team environment – work alongside our three lovely office dogs • Competitive salary starting at £27,000–£30,000, based on experience • Full employer contribution to NEST pension scheme • 28 days of paid holiday (inclusive of bank holidays, which are regular working days). • Opportunities for salary growth as your role develops and responsibilities increase • Staff discount on all pet products • Free on-site parking and refreshments • Flexible daytime working hours (within business hours 9-5 Monday to Friday) • A chance to grow with a family-run business and make your ideas count 📩 How to Apply Please send your CV and a short note to info@antlerchew.co.uk, directed to Simone We’d love to know why you’d be a great fit,— especially if you’re a dog lover who’s excited to join our growing pet business.