R10073806 eBusiness Manager (Dallas,TX) (Open) Location: Dallas, TX - N Stemmons Freeway - Management - Southwest Region How will you CONTRIBUTE and GROW? This position functions as the eCommerce Champion/Region Manager and is the single point of contact for the eBusiness Team for the Region. The Regional eCommerce manager drives the adoption, communications, training, sales and marketing, and quality assurance efforts for all digital channels of the Region. • Be the single Point of Contact for the eBusiness Team in the Southwest Region. • Lead/Drive the adoption effort by working with Region to identify and prioritize field sales customers to target for adoption. • Managing training of sales team(s) on how to sell the benefits of using the Airgas.com site to customers. • Managing the tracking, follow-through, reporting of Adoption activities and other digital initiatives. • Assisting in presentations for the larger Regional accounts as the Region “eBusiness Expert”. • Providing reporting and communication of regional eBusiness performance; • Communicating regional specific spiff and incentive programs. • Acting as the primary customer advocate to ensure customer utilization and satisfaction; and serving as an escalation point and program manager to ensure resolution of business and/or technical issues. • Communications Managing the communications process inside the Region in regards to the eBusiness program. • Acting as the representative for the Region in regards to issues, concerns, etc., with the Corporate team. • Collecting and delivering to Product Management, enhancement requests on behalf of the Region or its Customers. • Serving as the primary Region representative that analyzes and articulates the condition and progress of Region level eBusiness KPI’s and metrics. Training responsibilities include: • Website – Coordinating the training program for branch and customer-facing associates with the Divisional Training Leaders; • Sales – Coordinating sales training across the Region as part of the adoption process; and process Change – Coordinating any process change training with the Divisional Training Leaders/ABOC’s/Operations teams. Sales & Marketing responsibilities include: • Pricing -- Coordinating the Region-specific pricing items (e.g., rent, hazmat, deliver, etc.) with the Region or Division Pricing Director; • Sales – Acting as Region “expert” to support adoption sales presentations with large regional customers; • Project Manager – Assuming role for large Regional or Strategic Accounts within their Region; acting as a project manager to support eBusiness or eMarket implementations; Quality Assurance responsibilities include: • Serving as the Region level User Acceptance Testing contact; • Supporting the product management organization by determining Region-specific use cases; and providing final “Go/No Go” direction from the Region digital initiatives. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Are you a MATCH? • Bachelor’s Degree in business-related field or equivalent experience; Graduate Degree in a business-related field or equivalent experience preferred. • Deep understanding of assigned regional business. • Familiarity with basic eCommerce principles, technology, and terminology. • Deep customer-facing experience with a marked understanding of customer needs and processes. • Demonstrated ability in establishing constructive and effective relationships both inside and outside the organization; ability to command trust and respect. • Travel 30% • Ability to write routine reports and record information. • Ability to speak effectively before customers or associates. • Ability to present training material effectively to a group of associates using PowerPoint slides and other visual materials. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Benefits We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ California Privacy Notice