Enterprise Technical Account Manager – Hybrid, NYC For over a decade, our client has been at the forefront of the MarTech revolution, partnering with iconic global brands like Sephora, Vivienne Westwood, and Hotel Chocolat. With more than $50 million in funding and continuous year-on-year growth, they continue to attract a dynamic roster of cutting-edge brands, redefining what's possible in marketing technology. They are looking for an Enterprise Technical Account Manager to join their team in managing relationships & drive technical success across their existing enterprise account base. This is a key role, working closely with clients to ensure they are getting as much value as possible from the platform. Our client is a multi-award-winning organisation that has experienced high levels of success internationally; successful candidates can expect to step into a high-performing environment, where development & progression is encouraged and celebrated. This is a hybrid role with one day per week in their NYC office. Responsibilities • Manage long-term relationships with customers, building relationships and driving retention across account base • Identify & resolve technical challenges with accounts • Manage & drive success across technical projects, identifying customer needs, delivering strong communication and tailored support where necessary • Proactively manage customer escalations when needed • Collaborate with internal teams, such as Customer Success, to provide tailored support and deliver success The Successful Candidate • 5+ year technical account management experience is essential • A background in MarTech, eCommerce or Retail Tech is essential • Experience covering commercial elements with accounts (e.g. renewals and upselling) is a plus • Commutable to NYC 1x day per week Enterprise Technical Account Manager Package • Salary: up to $250,000 • Stock options • Healthcare • Pension options • 30 days annual leave plus bank holidays • Birthday off • Access to professional development fund