NO 3RD PARTY FIRM / C2C CANDIDATES. AND NO, I CANNOT HIRE YOUR CONSULTANTS ON MY W2. LOCAL CANDIDATES ONLY. REQUIRED SHIFT IS 7 AM TO 4 PM MON THROUGH FRIDAY. Must be able to work holidays (and possibly occasional evenings) when needed. THIS IS A CONTRACT ROLE COVERING FOR SOMEONE GOING OUT ON FMLA LEAVE. APPROX DURATION IS SEPT THROUGH EARLY FEB (pending contractor performance). THIS ROLE IS HYBRID ONSITE (TUESDAYS, WEDNESDAYS, & THURSDAYS) IN BUENA PARK, CA. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Fraud Analyst: ACH / EFT / CNP, bill pay fraud analysis; ecomm, m-commerce or retail fraud prevention/investigation This position will review transactions in the queue and manage them based on risk rules and sound judgment using various fraud tools to collect, analyze, and interpret data from multiple sources, including authorizations, financial data, third-party data providers, and online methods. The employee must always handle transactions in the queue with the required level of service, providing assistance in a courteous and professional manner, delivering exceptional service. It requires someone who can get things done, with a strong background in "Card Not Present" (CNP) and ACH risks in e-commerce/m-commerce environments and/or a successful track record in digital payments and/or Online Financial Services environments (web, mobile). The role relies on predefined instructions and guidelines to perform job functions. Duties and Responsibilities • Independently review transactions in the queue and manage them based on risk rules and sound judgment. • Conduct thorough investigations to identify valid or fraudulent transactions. • Maintain a high level of customer service with internal and external clients, including emails/tickets via a CRM tool. • Utilize various tools to collect, analyze, and interpret data from multiple sources, including transactions, authorizations, financial data, third-party data providers, and online methods. • Analyze fraudulent behavior/transactions of accounts to determine the root cause of losses and mitigate them whenever possible. • Analyze customer accounts to identify false positives and potential fraud rings and report them for further review. • Work with peers and management to communicate fraud trends and share best practices, ideas, and information. • Provide periodic feedback on the effectiveness and robustness of department policies and procedures to Management. • Failure to comply with any of the established duties and obligations will be sufficient cause to terminate the employment relationship without any responsibility for the company. • Perform other tasks assigned depending on the needs of the department. Requirements • An associate degree or a bachelor degree is a plus, one in Criminal Justice or related is a bigger plus • 2+ years of e-commerce fraud prevention, investigation, or retail fraud prevention that includes "Card Not Present" (CNP), ACH, &/or EFT. • Experience with Accertify &/or Veriff is a plus • Familiarity with Zendesk or any other CRM platform is a plus • Proven experience and/or solid hands-on knowledge of Microsoft Word, Excel, and Outlook. • Ability to multitask and prioritize deliverables. • Strong analytical, interpretative, and problem-solving skills. • Ability to manage parallel tasks and document resolutions accurately. • Must be able to meet strict deadlines. • Must possess solid internet research skills along with the ability to navigate multiple systems simultaneously. • Strong understanding of customer needs. • Strong customer service skills and a demonstrated ability to take initiative, conduct thorough investigations, and be professionally persistent. • Willingness to be an integral part of a highly functional team. • Must have excellent verbal and written English skills. • Must be able to work holidays (and possibly occasional evenings) when needed. Working Conditions • Primarily sedentary work, in a general office environment. • Overtime work may be required as needed for operations. • Requires being connected to the system for at least 80% of effective working time. Physical Demands • Sitting for prolonged periods. • Exposure to computer monitors. • Occasionally moving within company facilities. Compensation depends on experience but is $33-35/hr W2