About Retail inMotion Retail inMotion delivers end-to-end onboard retail solutions for airlines across the globe—from product design and logistics to digital innovation and crew engagement. With creativity, ownership, and joy at the heart of our culture, we’re here to challenge the status quo and transform the inflight experience. About the role: Retail inMotion are looking for a passionate individual who is an expert in delivering customer excellence, using all element of the P&L to drive profitable growth whilst ensuring passenger insights remain at the heart of decision making to ensure we deliver for both our customers (airlines) and the passenger. This is a core role within Commercial team, reporting directly to our CCO and working across multiple teams who form part of our onboard retail and technology business. This role presents the right candidate with an exciting opportunity to drive revenue and account profitability, support retail business development for all regions and contribute to retail operational excellence. It also ensures an aligned focus with crew engagement to ensure our offers are delivered to the passenger in a compelling and ‘revenue driving’ way. Acting as the key link between the Commercial function and the Account Management teams within the COO function, they support to innovate, drive long term profitable growth and contribute to the development of the Retail inMotion brand. Responsibilities • Lead the definition of a best-in-class retail strategy encompassing leading edge innovative products and services aligned with the brand positioning and customer demographic of Retail inMotion’s airline customers. • Set up a community of best practice for retail excellence to develop and support the implementation of a unified retail strategy across all accounts, supporting the COO organization to ensure consistency and best practice utilization in retail management across all teams. Foster a continuous improvement and best practice sharing culture focusing on both revenue driving and cost saving measures to maximise profitability whilst also ensuring crew alignment and passenger satisfaction. • Develop and lead a set of standards around excellence in Retail Governance and Compliance which also feds into contractual terms working alongside supporting teams including legal, commercial and procurement. • Support account teams by devising a process and set of standards to ensure the retail account managers, under the guidance of their key account managers, evaluate all retail ranges available for selection for an airline, matching the range to the brand positioning of the airline and ensuring that associated budgets are in place to drive revenue, promotional activities are planned, and that success of the selections are tracked using appropriate KPIs. • Work closely with Operations Team and Finance partners to validate sales targets across multiple accounts, analyse performance metrics, and support the implement of strategies to exceed sales goals. • Support finance partners to drive a consistent approach to retail forecasting, budgeting, and reporting across all regions and accounts. • Consult on pricing, product selection, branding and promotional strategies to optimize sales and profitability across all inflight operations. • Work closely with the Technology function to instill your expertise in retail along with market insights to help shape the production of meaningful data which can be used by account management and their supporting teams. • Using business insights, support and enable account managers to fully understand their airlines and associated markets. Support effective management of account performance ensuring budgets are achieved, revenue targets are exceeded and where applicable, new business opportunities are identified. • Work closely with the Crew Training team to lead the development and evolution of Retail inMotion’s crew training and engagement to support the delivery of revenue growth whilst also finding innovative and aspirational ways to ensure the crew maximise every sales opportunity, including promotion of the Crew Retail Platform, inputting the latest trends in retail to drive training and innovation around RiM’s digital and multi-channel retail developments for new digital platforms. • As the retail expert, support when putting together RFP submissions for new and existing customers, attend presentations to demonstrate Retail inMotion’s expertise as the leading retailer for travel experiences. • Support the Procurement function as a business partner in specification, delivery and performance of Food and Beverage and Boutique programmes • Stay ahead of industry trends, technological advancements, and best practices in travel and aviation retail, introducing innovative solutions to enhance operations, product selection and profitability. • Lead and develop expertise in bringing market trends and passenger insights into the decision making process and work cross functionally to instil this within the business. Utilise these trends and insights to support the RFP process and ongoing account management to inspire and influence the airlines to develop a balanced offer which both deliver their commercial aspirations whilst ensuring delivery of a tailored offer which delivers on passenger’s varying need states whilst on board. Requirements • Extensive experience in multi-account retail operations and sales management, with a focus on travel, airline and F&B related industries. • Proven track record in developing and implementing scalable retail strategies across diverse markets. • Strong background in product management, vendor relationship management, and supply chain optimization. • Familiarity with airline regulations, customs compliance, and inflight and/or airport retail operations. • Good knowledge of the F&B market, more widely within the hospitality sector and ideally also within the travel market- understanding of market trends, customer insights, travel nuances and wider travel trends. • Strong analytical and strategic thinking, with the ability to translate data insights into actionable retail strategies. • The ability to influence cross-functional teams, mentor and drive results across multiple accounts • Excellent stakeholder management, communication, and interpersonal skills • Minimum of 5 years’ experience within retail- either travel, food & beverage or high street • Exposure and knowledge of omni-channel retailing and ecommerce platforms/channels • Trading responsibility for a category or retail business, to hit budgeted KPIs Benefits: • Hybrid work & Flexitime. • 27days Annual Leave. • Bonus scheme. • Free onsite lunch and health snacks options. • Great work-life balance. • Friendly, international team with a strong sense of fun. • Exciting career opportunity in the global travel retail space. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, ethnicity, religion, sexual orientation, or any other protected characteristic.