Head of Product & Operations? This could be your next big move. Full-Time | Remote-Friendly | Core Hours: 09:00-17:00 EST Our client, a US-based innovator in personalized children's books, is on a mission to put kids at the heart of their own stories. By blending the magic of human storytelling with the power of AI-driven personalization, they create unforgettable adventures where every child is the hero. They're now looking for a strategic, hands-on leader to drive both the product roadmap and operational engine behind these experiences. In This Role, You Will • Lead Operations: Oversee the end-to-end book production lifecycle, managing a remote team of virtual assistants to deliver personalized books efficiently and at scale. • Own the Product Roadmap: Identify and prioritize new story themes and features based on research, market trends, and user insights to maintain a strong product-market fit. • Drive Process Excellence: Create and maintain SOPs, training docs, and QA systems to ensure consistent, high-quality output throughout production. • Measure What Matters: Define, track, and improve key performance metrics like turnaround time and rework rates through dashboards and data insights. • Collaborate Across Teams: Work closely with engineering, design, customer support, and marketing to streamline the customization experience and launch new product offerings. What we're looking for: • 5+ years of experience in product management, operations, or a related leadership role • Solid background managing e-commerce workflows or human-in-the-loop systems • Familiarity with Asana, Jira, or other project management tools • Data-savvy with a knack for building and interpreting dashboards • Proven success leading remote teams and working cross-functionally • Passion for building magical, user-centric products in an iterative environment • Strong command of English (written & spoken). Bonus Points if You Have: • Experience in children's content, publishing, or digital storytelling • Exposure to AI-powered platforms or digital asset management tools • Hands-on involvement in market research and experimentation methods Why join this team? • Help shape the future of personalized storytelling • Work in a creative, experimentation-driven culture • Lead from anywhere with a remote-friendly setup • Be part of a mission that brings joy to kids around the world • Enjoy autonomy, purpose, and a chance to make a real impact Sound like you? Apply now and write the next chapter.