About Rapalogix Health We are a science-backed skincare startup redefining the physician-dispensed category through longevity-based innovation. Our brand is grounded in cutting-edge research on cellular aging and mTOR modulation, with a launch strategy focused on aesthetic practices, dermatologists, and plastic surgeons. As we prepare for our soft launch, we’re seeking a dynamic Inside Sales & Operations Manager to drive our early commercial execution. Position Summary The Inside Sales & Operations Manager will play a foundational role in Rapalogix Health’s commercial execution. This hybrid position blends inside sales, onboarding, customer service, fulfillment, and operational infrastructure-building. The successful candidate will be responsible for activating new accounts, supporting providers through ordering and education, and creating scalable systems that support a growing customer base. This is a highly cross-functional role suited for someone who thrives in fast-paced environments, brings a strong attention to detail, and is eager to grow as the company scales. Candidates with experience in physician-dispensed products, aesthetic medicine, or commercial operations in healthcare are strongly preferred. Key Responsibilities Sales & Account Activation • Serve as the initial point of contact for new accounts and guide them through onboarding, training, and purchasing. • Qualify and convert inbound leads from marketing, events, and referrals. • Develop sales scripts and outreach strategies aligned with different customer profiles. • Track KPIs including account activation, reorder behavior, and engagement trends. • Collaborate with marketing and field teams to support sample programs, promotions, and in-service education. Customer Support & Relationship Management • Deliver a high-touch, white-glove customer experience for physician practices and staff. • Draft and manage scalable service tools including FAQs, email/call scripts, and chatbot content. • Monitor inquiries via email, chat, and phone; escalate issues as needed with clear documentation and follow-up. • Own customer onboarding and education flows, improving them continuously based on feedback. Commercial Operations & Fulfillment • Coordinate and oversee day-to-day fulfillment operations, including hands-on logistics in early-stage phases. • Create and manage SOPs for order processing, returns, shipping, and product handling. • Serve as liaison between internal stakeholders (inventory, finance, marketing) and external fulfillment partners. • Support CRM, e-commerce, and support platform implementation and optimization (HubSpot, Shopify, chatbot, etc.). Process Development & Infrastructure • Develop scalable policies and processes across sales, fulfillment, and customer support. • Identify areas for automation and workflow optimization as the business grows. • Generate dashboards and reports that surface insights from customer and sales data. • Proactively identify and communicate risks, trends, or process gaps to the commercial leadership team. Qualifications • 3-5 years of experience in inside sales, commercial operations, or customer success roles. • Demonstrated experience contributing to a new product launch, ideally in a setting where the brand was not yet established in the market. • Familiarity with physician practices (e.g., dermatology, aesthetic medicine, plastic surgery) and ability to build lasting relationships with these audiences. • Experience drafting and implementing operational policies, sales playbooks, or customer service SOPs. • Strong written and verbal communication skills, including the ability to engage physician stakeholders and internal teams. • Proficiency with CRM platforms (e.g., HubSpot), Shopify or similar e-commerce tools, and Excel/Google Sheets. • A track record of increasing responsibility or internal advancement, reflecting strong initiative and growth potential. • Comfortable operating in a startup environment with evolving needs and limited structure. • High level of organization, attention to detail, and ability to operate with autonomy. Preferred Experience • Background in aesthetics, dermatology, cosmetic dentistry, ophthalmology, or medical device sales. • Experience segmenting customer types and tailoring messaging or support flows accordingly. Rapalogix Offers Compensation Rapalogix offers competitive compensation packages that are made up of base salary, bonus and equity: • Salary: $100,000 - $120,000 offered to CA employees, commensurate with relevant experience; salary range may vary depending on state of residence • Commission/Bonus: Tied to account activations, reorder milestones, and operational objectives • Equity: Competitive early-stage equity grant vesting over 4 years with 1-year cliff Benefits In addition to being part of a brilliant team of collaborative innovators, you will also enjoy the following benefits as a member of the Rapalogix team: • 16 Company holidays and unlimited vacation policy • Comprehensive medical, dental, and vision insurance with fully employer paid coverage options for employees • Employee Assistance Program to provide free, confidential support for all employees and their dependents through Optum’s Life and Work Well • Flexible spending accounts and health savings account • Adoption assistance • Short & long term disability • Basic life & AD&D insurance, as well as voluntary life insurance Rapalogix Health is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.