Responsibilities Team Intro: USDS Global E-commerce function is looking for an Insights Analyst to analyze general E-commerce related inquiries, summarize top inquiries, and use these insights to drive the business forward. We are open to hiring for this position in Los Angeles, CA (California). In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: - Analyze and provide data-driven insights on various operational aspects of the business to determine strategic direction of the service delivery organization. - Run data based on contact center inquiries, and categorize the data per analysis needs. - Dive deep raw data and summarize the common scenario into suggested working procedures. - Create automated reporting solutions, and work with the operations team to achieve overall business goals. - Create custom data analysis tools, applications, and data manipulation utilities for the team. - Develop dashboards that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and data sources. - Assist in development of key business reports including internal and external business reviews. Qualifications Minimum Qualifications: - BA/BS degree or equivalent practical experience. - 3+ years experience in business, data, or insights analysis - Have strong experience in deep analysis with an ability to drive results and work effectively across teams. - Strong problem solving, strategic thinking, presentation and communication skills in front of leadership. - Strong understanding and working knowledge of contact center processes. - Have the ability to work independently and under pressure, and the ability to influence others without having direct authority. - Experience in business, financial or statistical analysis. Preferred Qualifications: - Experience with customer service-related analytics is preferred. - Experience in eCommerce or marketplace platforms is a plus. - Eager to learn, initiative taker and problem-solver. - Excellent interpersonal communication skills. About USDS TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Data Security Statement This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $91200 - $206172 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 1. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 1. Exercising sound judgment.