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Key Account Manager

This role is for a Key Account Manager focused on driving growth in e-commerce and offline channels, requiring 5–7 years of experience in luxury or fashion. Permanent position with competitive pay, emphasizing account management, sales performance, and digital retail expertise.
🌎 Country
United Arab Emirates
🏝️ Location
Unknown
📄 Contract
Full-time
🪜 Seniority
Associate
💰 Range
Unknown
💱 Currency
د.إ AED
💸 Pay
Unknown
🗓️ Discovered
August 1, 2025
📍 Location detailed
Dubai, United Arab Emirates
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🧠 Skills
#Unknown
Role description
Job Purpose: To drive strategic growth and profitability by managing and developing strong partnerships with key distributors across offline and online channels—including fashion and luxury retailers, e-retailers, duty-free operators, and other key accounts. The role focuses on building long-term relationships, optimizing sales performance, and ensuring brand consistency across multiple distribution platforms. Key Responsibilities: Account Management & Growth • Develop and manage strategic relationships with key distributors, fashion retailers, e-retailers, and duty-free operators. • Own the annual business plans for each account, including sales forecasts, promotional plans, and commercial terms. • Lead joint business planning sessions with partners to align on growth objectives and commercial priorities. Sales Performance & Forecasting • Achieve sales targets, profitability goals, and market share growth across assigned accounts. • Analyze sell-in and sell-out performance and propose corrective actions where necessary. • Monitor and manage stock levels, order cycles, and replenishment plans to ensure availability and optimize inventory. Channel Strategy & Execution • Collaborate with marketing and trade teams to execute brand and product strategies across each account. • Customize promotional plans per account/channel while ensuring adherence to brand guidelines. • Ensure consistency in brand representation, pricing, and assortment across all distributor channels. E-commerce Focus • Drive e-retail strategy across platforms such as Amazon, Namshi, and Zalando (or market-relevant players). • Monitor digital shelf performance (content, reviews, visibility), optimizing the online customer experience. • Coordinate with internal e-commerce teams to ensure seamless execution of digital campaigns and activations. Cross-functional Collaboration • Work closely with internal teams (Marketing, Trade Marketing, Supply Chain, Finance) to ensure account needs are met. • Partner with logistics and demand planning to ensure timely and accurate deliveries. Reporting & Insights • Provide regular business performance reports and competitive analysis. • Offer insights on customer trends, pricing dynamics, and new business opportunities within assigned accounts. Qualifications & Requirements: • Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred). • Minimum 5–7 years of experience in key account management or sales, ideally in luxury, fashion, beauty, or FMCG. • Proven experience managing both brick-and-mortar and online distributor accounts. • Strong commercial acumen and negotiation skills. • Understanding of e-commerce platforms and digital retail KPIs. • Excellent communication, interpersonal, and stakeholder management skills. • Proficiency in Excel and CRM/sales tools; familiarity with retail analytics platforms is a plus. • Fluent in English; additional languages are an advantage.