Job Summary: We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs. Your Responsibilities Account Management - eCommerce & Cross-Border: • Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms • Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment • Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings • Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities • Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets • Roles could also extend ecommerce and also include managing SaaS customers and projects on wider initiatives Revenue Generation: • Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments • Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models • Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce Customer Relationship Management: • Understand digital commerce trends and work closely with clients to address logistics pain points • Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain • Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor Sales Forecasting & Pipeline: • Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical • Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption Stakeholder Management: • Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution • Represent the company at industry events and eCommerce-focused trade shows or webinars Requirements Your Qualifications • Bachelor's degree in business, logistics, marketing, or a related field • 5+ years of experience in key account management or logistics sales, ideally in the eCommerce or cross-border shipping space • Deep understanding of eCommerce fulfillment processes, platforms (e.g., marketplaces, D2C), and digital integrations • Proven track record of driving revenue and client success through consultative selling and process innovation • Strong communication and project management skills Your Competencies: Technical: • Familiarity with digital shipping solutions, eCommerce platforms (e.g., Shopify, Magento), and last-mile technology • Proficiency in CRM systems and data-driven sales methodologies • Strong analytical skills and the ability to translate logistics data into actionable insights Behavioral: • Teamwork and Collaboration • Quality and Results focused • Learning Agility • Business Acumen • Strategic Thinking • Digital Savvy • Negotiation and influence • Emotional Intelligence • Decision Making