Work Location: United States (Remote) The Loss Prevention Specialist will be responsible for enhancing the online experience for our customers and protecting the company brand image by identifying, investigating, and minimizing e-Commerce and Retail fraud losses. In addition, the Loss Prevention Specialist will be responsible for validating customer order information, actioning timely responses to chargebacks, providing appropriate documentation to maximize recovery of funds for Johnny Was and supporting Department Leadership in mitigating loss using preventative initiatives. Job Description: • Review and validate eCommerce orders and customer payment details to ensure compliance with fraud prevention guidelines, service levels (SLAs), and performance targets (KPIs). • Assist in the development and rollout of a Customer Behavior Program aimed at improving fraud detection and customer insights. • Monitor the website and third-party platforms to identify and report unauthorized sales, non-compliant activity, or counterfeit products; support the enforcement process as needed. • Respond to eCommerce and retail chargeback disputes, using available tools and documentation to address different dispute reason codes and help recover revenue. • Carry out daily fraud prevention tasks using internal fraud detection systems; review flagged transactions and take appropriate actions in a timely manner. • Provide support to department leadership and customer service teams by helping troubleshoot payment issues and escalate when necessary. • Collect, research, and analyze transactional and behavioral data to support fraud investigations and trend identification. • Support the delivery of fraud operations initiatives, including ad hoc anti-fraud tasks and project-based assignments across the department. • Participate in team meetings, training sessions, or task forces focused on improving processes or updating procedures. • Help identify areas for improvement in day-to-day workflows and share ideas with supervisors for review. • Stay informed on financial fraud trends, basic compliance regulations, and internal policy updates to support risk awareness in daily work. • Understand and effectively utilize and operate all tools and technological applications related to the role. Serve as a subject matter expert (SME) on JohnnyWas.com policies, terms, and conditions, providing guidance across departments. • Build and maintain collaborative relationships with internal teams by promoting empathy, mutual respect, and effective teamwork. • Perform other duties as assigned, contributing to team goals and adapting to changing business needs. • Travel approximately up to 10%. • Flexible schedule; some weekends and major holidays. Education and Certifications: • High School Graduate or equivalent work experience. College education strongly preferred • Generally, 3+ years relevant experience • Deep knowledge of current B2C fraud trends and solutions available in the marketplace • Experience handling fraud detection and loss prevention required, additional experience in luxury retail preferred • Microsoft Suite/Excel proficiency required (e.g., VLOOKUP, pivot tables, data sorting/filtering) • Experience with e-commerce or start up environment strongly preferred • Prior experience working within payment processors a plus but not required Pay Range: $21.15-$31.73