Company Description Gage Diamonds is a premier retailer of engagement rings, wedding bands, fine jewelry, and designer watches. Located in Chicago's vibrant River North neighborhood, the showroom is conveniently situated near top shopping, dining, and entertainment options. Gage Diamonds aims to revolutionize the bridal and fine jewelry shopping experience by providing inclusive and transparent financing options, making it accessible to all consumers. They offer a wide range of options, from natural diamonds to lab-grown diamonds and moissanites, and are dedicated to guiding customers through their significant purchases. Featured in prominent publications like The Knot and People Magazine, Gage Diamonds continuously challenges industry norms. Role Description This is an entry level position. We’re looking for a versatile Marketing & Operations Assistant to join our team. This role is ideal for someone with strong writing skills and an eye for detail who also enjoys supporting day-to-day operations. You’ll play a key part in creating and optimizing content for our e-commerce site, assisting with SEO initiatives, improving product descriptions, and providing support with production and customer service as needed. Responsibilities Marketing & Content • Write, edit, and publish blog posts that align with SEO best practices and brand voice • Research and generate relevant keywords to drive organic search traffic • Improve and update product descriptions for clarity, engagement, and SEO optimization • Assist in managing website content and ensuring product listings are accurate and compelling • Support email marketing campaigns, promotions, and other marketing initiatives as needed Operations & Customer Support • Provide assistance with production tasks, ensuring products are prepared and fulfilled accurately • Support customer service by responding to inquiries, resolving issues, and maintaining a positive customer experience • Coordinate with internal teams to ensure smooth workflows across marketing, operations, and fulfillment • Assist with other administrative or operational projects as assigned Qualifications • Bachelor’s degree in English, Communications, Marketing, or related field (or equivalent experience) • Strong writing, editing, and proofreading skills with attention to detail • Familiarity with SEO principles, keyword research, and e-commerce platforms • Excellent organizational and multitasking abilities • Strong communication and interpersonal skills • Willingness to take on diverse tasks and adapt to changing priorities Bonus Skills • Experience with Shopify, BigCommerce, or other e-commerce platforms • Basic knowledge of Google Analytics, SEMrush, or similar SEO tools • Customer service experience in a retail or e-commerce environment