BridgePro is a dynamic, independent product management company - based in the UK. We specialize in producing and retailing premium, eco-friendly kitchen appliances — including our flagship air fryer ovens — designed to enhance everyday life through innovation, efficiency, and affordability. Customer satisfaction is at the heart of everything we do. We pride ourselves on fast, thoughtful service and a personal touch that builds trust and drives word-of-mouth growth. Role Overview As we grow, we’re looking for a warm, organised, proactive, detail-oriented Operations & Customer Experience to help manage and grow BridgePro’s day-to-day operations. You’ll work closely with the founder to support customer service, online sales, operational tasks, marketing, logistics, distribution partnerships, and contribute to brand-building initiatives. This is a hands-on role ideal for someone who thrives in an entrepreneurial environment and enjoys wearing multiple hats. Key Responsibilities • Respond to customer inquiries with clarity, professionalism, and warmth. • Maintain accurate records of orders, returns, and feedback. • Build and assist with product listings, descriptions, and updates across platforms. • Coordinate with suppliers and logistics partners to ensure smooth fulfilment. • Monitor inventory levels and support restocking processes. • Help prepare customer support materials and training guides. • Identify opportunities to improve service delivery and operational efficiency. The Role This role offers a unique opportunity to grow within a dynamic, purpose-driven business that blends operational excellence with creative flair. • Team Work: Work closely with the founder, gaining insight into customer experience strategy, product development, and business operations. • Brand-Building Experience: Contribute to the growth of BridgePro’s product portfolio and customer engagement strategy. • Creative Freedom: Your ideas matter—whether it’s refining a support process or shaping a product listing, we welcome innovation. • Professional Development: Exposure to cross-functional projects in operations, customer service, branding, and logistics. • Positive Work Culture: We value clarity, warmth, and excellence—expect a supportive environment that encourages growth. Ideal Candidate & Qualifications • Qualification in Marketing Operations (preferred) • A “can-do” attitude and willingness to go above and beyond for customers. • Strong oral and written communication, analytical and organizational skills. • Excellent supplier relationship and negotiation skills. • Demonstrate ability to manage and motivate suppliers. • Experience in customer service and operations — attitude and adaptability matter most. • Experience with e-commerce platforms / tools and logistics (e.g. Online retail, Amazon, Shopify, Tik-Tok) • Comfortable using spreadsheets, and email platforms. • Empathetic and solution-oriented in customer interactions. • Familiarity with digital marketing tools and social media (bonus). • Proactive, reliable, and eager to learn. • Self-starter who enjoys problem-solving and working independently. Why Join BridgePro? • Be part of a growing brand that values sustainability, innovation, and customer care. • Work directly with the founder and shape the future of the business. • Flexible hours and remote work setup. • Opportunity to grow into a larger role as the business expands. How to Apply Send your CV on why this role excites you to info@bgepro.com. We review applications on a rolling basis.