Position Overview We are seeking a detail-oriented and motivated Operations Manager with strong experience in e-commerce and retail operations. This person will oversee the day-to-day flow of business operations, ensuring efficiency, accuracy, and consistency across production, inventory, and fulfillment. The Operations Manager will report directly to the leadership team and play a critical role in supporting business growth and customer satisfaction. Key Responsibilities • Manage daily e-commerce and retail operations, including order processing, fulfillment, and customer service oversight. • Supervise inventory and implement tracking systems to ensure accuracy across sales channels. • Partner with the Creative Director to align production schedules with product launches and trunk shows. • Develop and document operational processes for efficiency and scalability. • Train and supervise team members, providing guidance on workflows and quality standards. • Analyze operational performance and make recommendations for improvement. • Manage relationships with vendors, suppliers, and logistics partners. Qualifications • Minimum 3 years of experience in operations, retail, or e-commerce management. • Hands-on experience with Shopify (Plus preferred) and related e-commerce platforms. • Proven track record of improving operational workflows in a retail/e-commerce environment. • Strong organizational and problem-solving skills. • Excellent written and verbal communication abilities. • Bachelor’s degree in Business, Retail Management, or related field preferred. Compensation • Minimum Salary: $70,000 annually (commensurate with experience). • Competitive benefits package, including PTO and employee jewelry discounts. • Growth opportunities within a creative and entrepreneurial environment.