LTVplus is a customer service outsourcing partner that provides dedicated customer support agents for eCommerce brands, SaaS, and educational businesses. Our agents offer multilingual and multichannel support 24/7 through phone, email, and chat. We focus on increasing Customer Lifetime Value by delivering low-cost, high-quality customer support that grows with your business. At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. Requirements • Excellent attention to detail, Quick learner, Tech Savvy, Experience with Excel • Fluent in English, both written and spoken. • High school diploma, general education degree or equivalent. • Has working knowledge of various online communication tools used in e-commerce businesses • 1-2 years of experience in Customer Support • Experience working remotely is a plus • Have handled customer support needs of US clients • Can work with minimum supervision • Has a conducive remote working environment • Has a stable internet connection, hardware, and power – with backups in case of of outages Responsibilities • Set up new products on Wayfair (this requires good English-writing skills & SEO knowledge is preferred • Assist with Wayfair store tasks (updating product listings, tags, images, product info as required) • Edit and improve existing product listings • Manage our account carefully and pro-actively with the goal of increasing sales daily System Knowledge/Experience: • Wayfair platform Working conditions EST time / flexible with ET schedule