Performance Director Competitive Salary + Bonus London | Hybrid Working Our client is an award-winning independent agency that partners with leading ecommerce and retail brands to deliver performance marketing that drives measurable growth. Their success is built on combining creativity, data, and commercial sharpness – and they’re now seeking a Performance Director to help take their client partnerships to the next level. The Opportunity • Shape strategy across a portfolio of high-spending ecommerce and retail accounts • Lead and mentor a team of paid media specialists, including at least one Team Lead • Champion long-term client growth and retention through integrated performance marketing • Collaborate with in-house creative and strategy teams to deliver market-leading campaigns • Play a key role in pitches, thought leadership, and industry events Responsibilities • Build trusted client relationships at senior level, ensuring retention and growth • Develop and execute cross-channel strategies across PPC and paid social • Guide and support paid media teams, fostering a collaborative culture aligned to agency values • Partner with creative teams to enhance media performance through innovative content • Oversee financial management of accounts, including forecasting and contract renewals • Bring fresh market insights to clients and teams, staying ahead of industry trends Your Profile • Proven experience managing ecommerce or retail accounts spending £100k+ per month • Strategic expertise across both PPC and paid social, with hands-on depth in one channel • A commercially minded leader with strong communication and client-facing skills • Track record of mentoring and developing high-performing teams • Data-driven, confident presenting insights and recommendations to stakeholders • Skilled at navigating complex conversations with confidence and empathy How to apply To apply, please contact Beth Rosser at beth@pivotallondon.co.uk. ED&I Statement Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. ⏰ For a limited time, win £300 by completing our 2026 Salary and Work Insights Survey: https://www.surveymonkey.com/r/7YCDX5Q 👉 Follow us for work insights, resources and more: https://www.linkedin.com/company/5352041