About Our Team TikTok Shop Governance and Experience (GNE) is a global, mission-driven team dedicated to making our marketplace safe, fair, and intuitive — not just for users, but also for sellers and creators around the world. We shape trust policies, build smart systems, develop strategies to prevent bad actors, and design seamless and secure user journeys, directly impacting millions every day. The Service and Support Center (SSC) team is part of the GNE organization. Our mission is to create the most trustworthy e-commerce platform with a delightful service experience. We are looking for passionate, curious talents who care deeply about user experience and aren’t afraid to tackle complex, high-stakes challenges. If you want to be part of a team where your ideas matter, your work makes a real difference, and learning never stops — join us in building the future of e-commerce, one meaningful experience at a time. Graduate Track Overview We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok. Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also building cross-domain contextual understanding. You’ll begin with a hands-on immersion in your team, building strong foundations through meaningful projects. Within your first year, you’ll rotate into carefully selected cross-functional teams — designed to broaden your perspective, sharpen your problem-solving ability, and prepare you for future leadership. This isn’t a generic rotation program. Every rotation’s duration and pathways are thoughtfully curated to help you connect the dots across business areas, grow strategically, and build versatility to lead in an evolving business environment. You Will Get To • Go deep and go broad — develop cross-functional agility and understanding, building adaptability to evolving markets and accelerating growth. • Solve real problems with global impact — contribute to projects that affect millions of users and sellers. • Build what doesn’t exist yet — shape new systems, processes, and policies in a fast-scaling business. Role Overview This is a unique opportunity to join TikTok Shop as a graduate hire within the Service and Support Center (SSC) team in our EMEA region. You’ll embark on a customized rotation program designed to accelerate your learning, expand your cross-functional exposure, and help you build the skills to become a future leader in e-commerce operations and trust management. You’ll gain hands-on experience across multiple teams — such as Policy & Governance and Customer Experience & Service Delivery — with each rotation carefully chosen to broaden your domain expertise and strengthen your problem-solving abilities. Examples of What You’ll Work On • Conduct research and analysis to identify experience gaps and propose solutions that improve trust and safety for users, sellers, or creators. • Support the design of new governance policies or user journey improvements in response to emerging risks. • Assist in developing scalable processes to enhance seller support, compliance monitoring, or service quality. • Work with cross-functional teams to deliver operational improvements, drive metric performance, and track impact through data. • Participate in the rollout of global initiatives across regional markets with localization for EMEA. Application Timeline & Eligibility Successful candidates must be able to commit to an onboarding date by the end of 2026. Please state your availability and graduation date clearly in your resume. Important Reminder • Candidates can apply to a maximum of two positions and will be considered in the order you apply. The application limit applies to TikTok and its affiliates globally. • Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible. Qualifications Minimum Qualifications • Final-year student (graduating in 2026) or recent graduate with less than 1 year of work experience, majoring in Business, Economics, Engineering, Management, Quality, or related fields with strong academic performance. • Strong analytical skills — comfortable working with data to uncover insights and drive decisions. • User-first thinking — understand and anticipate users’ needs to build better experiences. • Drive and adaptability — thrive in fast-paced environments and navigate change with agility. • Curiosity and creativity — a knack for turning ideas into actionable strategies and a desire to explore innovative approaches. Preferred Qualifications • Familiarity with data tools (e.g., Excel, SQL, Python, or data visualization platforms). • Experience working in a multicultural environment or with international stakeholders. • Additional language skills, especially European languages, are a plus. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product helps people authentically express themselves, discover, and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy — a mission we work toward every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. To achieve our mission to inspire creativity and bring joy, we celebrate diverse voices and create an environment that reflects the many communities we reach.