About the Company The Program Manager serves as the primary liaison between project teams, account teams and the client. Maintaining an expertise in all facets of their respective service area, Program Managers work with subject matter experts and the sales team to define execution requirements for their project delivery and ensure all deliverables meet or exceed Pivotree's high standards of quality and excellence and do so within budget. Program Managers take complete ownership over their projects by independently developing smart and efficient solutions, managing deliveries and working with execution teams to ensure their projects satisfy client expectations and conform to all departmental performance metrics, both financial and otherwise. About the Role The Program Manager serves as the primary liaison between project teams, account teams and the client. Maintaining an expertise in all facets of their respective service area, Program Managers work with subject matter experts and the sales team to define execution requirements for their project delivery and ensure all deliverables meet or exceed Pivotree's high standards of quality and excellence and do so within budget. Responsibilities • Face of the project to clients, managing the client relationship with effective communication and instilling trust, running productive meetings and distilling information quickly • Manages full project life cycle from initiation to closeout and delivers project financial/status reporting, ensuring the project is completed on time and within budget • Managing project resources and trade-offs between scope, quality, time and cost • Assist the Pre-Sales Team and Delivery Leads with project scoping and writing SOWs & Change Requests • Author and maintain appropriate project documentation, tracking and dashboarding throughout the project lifecycle, as relevant to the applied delivery methodology (agile, waterfall, watergile) • Proactively identify and track scope, budgetary and resource risks and ensure they are escalated and mitigated accordingly • Manage project and program budgets to ensure that teams do not exceed client approved budgets and projects are delivered within 5% of margin at time of sale • Proactively manage risks and issues and work with teams to develop mitigation plans as needed • Manage project governance including: producing and distributing status reporting, own and facilitating steering committee meetings, forecasting project costs and revenue to internal stakeholders and budget forecasts to customers • Identify solutions to address budgetary issues when needed • Establish success metrics and KPIs at project kick off and oversee their tracking and completion through to project completion • Oversee project close out activities including final financial metrics, value presentations and lessons learned/retro sessions • Accountable for maintaining appropriate resource allocation and time tracking throughout the duration of the project • Assist project teams with complex problems or decisions and provide conflict resolution when necessary • Monitor project team member performance, working closely with Delivery Leads and Functional Managers to set expectations and provide performance related feedback • Drive adoption to key agile processes adhering to SAFe and Scrum within project delivery teams • Utilize existing relationships to look for new opportunities to grow Pivotree's business and expand existing accounts • Ability to travel and attend client on sites as required (e.g. project kick-offs, quarterly steerco’s and other key milestones) Qualifications • 5+ years of relevant experience in the eCommerce, Product Content/Data, Supply Chain or Business Strategy/Consulting fields • Experience of multiple Project Management methodologies and delivery approaches (Agile, Scrum, SAFe, Kanban, Waterfall) in a professional services environment • Experience of using DevOps tools and techniques within an Agile environment (Jira, ADO) • Experience of successfully delivering a portfolio of multiple concurrent programs and projects • Experience with complex, large scale data migrations • Familiarity with Master Data Management concepts (data hierarchies, taxonomies, schema & attribution, relational data, meta data, classification) • Working knowledge of MDM tools (STIBO, Precisely/EnterWorks, Syndigo/Riversand, Informatica) • Experience of implementing ecommerce solutions such as SAP, VTEX, Spryker, Shopify and others would be an advantage • Experience of implementing fulfillment solutions such as Fluent or other supply chain related technologies would be an advantage • Experience with large scale PIM, MDM, eCommerce or Supply Chain software implementation • Proven experience of managing, leading and motivating project teams • Proven experience managing, tracking, and forecasting budgets and financials for large scale, $multi-million programs and projects • Proven ability and success in developing strategic relationships and communicating effectively with senior execs and key client stakeholders • Ability to quickly understand core project goals and deliverables and communicate those objectives clearly and confidently across all levels of stakeholder, both internal and external • Exceptional organizational, planning and time management skills • Excellent analytical and problem-solving skills • Exceptional documentation, reporting and presentation skills (Google Suite, MS Office)